FAQ

Artwork & Files FAQ

What type of files can I send?

We recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, EPS, and PNG.

We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

For Roll Labels, we recommend designing:
• vector files (e.g. EPS or PDF)
• 300 DPI or higher
• use black (100% K)
• for fine lines and text smaller than 9pt, use black (100% K) only

What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

You should always start and finish your designs in CMYK color mode.
RGB vs CMYK

What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

We only accept 300 dpi files and no less. For more information on resolution, please visit our print specifications page.
Low Resolution vs High Resolution

How should I set up my bleed?

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.125" inside the cut-line.

– The bleed for Standard Products is 0.125".
– The bleed for Booklets and Presentation Folders is 0.25".

Coroplast, PVC, Foam Core, Car Magnets, Banner Stands, and Large Posters:
We require a 0.5 inch bleed on all sides. If ordering at 24 inch by 18 inch, your file size should be 25 inches by 19 inches to allow for bleed.

Loose Outdoor Banners, Indoor Banners, and Canvas Banners:
We request that no bleed or crop marks are placed. Make your file to the size ordered (or proportional).

If ordering hems, leave a 2 inch safe zone on all sides. Expect to lose between 1/8 inch to 2 inches per side with banners.

Mounted Canvas:
It is highly recommended to use our templates for mounted canvas. The bleed requirement is 2 inches per side.

Flags:
It is highly recommended to use our templates for Flags. We require a 0.5 inch bleed on all sides. Leave a 2 inch safe zone on all sides and the pole pocket area.

For a full product description, please click on the individual product name.

Table Covers:
It is highly recommended to use our templates for Table Runners and Table Throws. We require a 0.5 inch bleed on all sides. Leave a 1 inch safe zone on all sides. Table Covers come with sewn 1" hems on all sides, white thread.

Polyester Banners:
We require a 0.5 inch bleed on all sides. If ordering at 24 inch by 18 inch, your file size should be 25 inches by 19 inches to allow for bleed. Avoid having borders on the artwork, as the material may stretch during the heat transfer process which may result in uneven borders.
Bleed Setup

Do you accept borders on jobs?

Yes, but if the border is too close to the cutline, it may be cut off-center slightly. Use our template to make sure everything prints the way you want.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

Border Setup

How should I set up my file for proper rotation?

We require print ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files. Use our template to make sure everything prints the way you want.
Head to Head

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

Vertical Always FAQ

If you would like your back file to be upside down, please send your artwork as shown below.

If you have a fold-over or greeting card, please send your artwork as shown.

For files not properly set up, we will use our best judgment and will not be responsible for improper rotation.

How can I avoid transparency issues?

Any transparency issue can be resolved before saving your file.

What a transparency problem looks like on screen… After a transparency problem is printed…

Transparency FAQ

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

SHADOWS
GLOWS
TRANSPARENCY

All of these effects will cause transparency problems.

Transparency Setup

Should I send a proof or sample file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need to be printed.

We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want to be printed.

DO NOT SEND THESE KINDS OF FILES
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What is overprint, and how can it ruin my file?

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.

ON SCREEN VIEW
AFTER PRINTING

Overprint Example

In this case, the logo was set to overprint. The colors from the logo are mixing with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

Can I submit a front and back page in the same file?

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file. Use our template to make sure everything prints the way you want.

2 FILES – 1FR, 1BK
1 FILE – FR&BK

Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.

Each Page Layout

How should I set up a Spot UV job?

When creating a Spot UV job, you must include a Spot UV template file along with the regular print file. The Spot UV template file is used to show where the UV coating needs to be applied. Use our template to make sure everything prints the way you want.

For better quality we recommend creating mask files in vector based programs such as Illustrator or CorelDRAW.

Please only use solid 100% K to indicate where you would like the UV. Do not use shadows, glows or grayscale images. White will indicate no UV.

Remember, if it's white, you can write!

How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

100% C 100% M 0% Y 0% K

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

EXAMPLE: C-100 M-70 Y-0 K-0

Blue vs Purple

How do I export a PDF correctly?

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

EXPORT SETTINGS FOR .PDF FILES

Adobe PDF Preset is set to: Press Quality

Compatibility is set to: Acrobat 4 (PDF 1.3)

Compress Text and Line Art is set to: Off

NOTE: Due to Adobe limitations, this preset will not convert all colors into CMYK. You must convert all colors to CMYK before saving your file.

How do I get a grayscale image in a CMYK document?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click “Monochrome" and adjust accordingly.

What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.

*Products that are printed with dye-sublimation (9oz Premium Polyester Banner, Flags, Table Covers, Fabric Tube Displays, etc.)
call for the following color values:
C 100 M 100 Y 100 K 100
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Why does my business card crack around the edges?

Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.

This usually happens on a small number of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

CLOSE UP OF BUSINESS CARD
Business Card Cracks

What is banding?

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example, going from a very light color to a dark color, in a small area will cause banding.

To prevent this, check your digital files before sending them. If you use a gradient, make sure it has enough room for a smooth transition.

CLOSE UP OF BANDING
Banding FAQ

Why is there cracking on my scoring job?

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.

CLOSE UP SCORING

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.

How can Pantone colors affect the way my job prints?

There are three different ways Pantone colors can affect the way your job prints.

The first is by object effects, such as shadows or glows, on top of your Pantone colors. Here is what the effects will look like on screen:

Here is what the effect looks like after printing:

As you can see, when a Pantone color is under these object effects, transparency issues show up during printing. To avoid this, convert all your Pantone colors into CMYK before submitting your order.

The second way Pantone colors can affect your file is when you use transparent images. Here is what a transparent image looks like on screen:

Here is what a transparent image looks like after printing:

You can see the image is no longer transparent on top of the Pantone color. These white areas will show up during printing. To fix this issue, convert all your Pantone colors into CMYK. This must be done before submitting the order.

The last way Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors.

Here are some examples of what the Pantone color looks like in the Pantone color book and what the CMYK print will look like:

If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.

How do I use templates?

Our templates are a great tool to create artwork that can be printed faster, easier, and more accurately. If you are using Illustrator, you can use our specialized EPS templates. If you are using something other than Illustrator, download the JPG version.

Here is what each of the lines means inside the template:

Here is what an 8.5×11 brochure template looks like:

These templates will help you identify where the cut line, bleed line, and safety line, are located along with other information so you can design your art correctly.

Some of our templates are labeled as OUT and IN. This means that there is some folding involved with the template. OUT means the FRONT of the job and IN means the BACK. During the upload part of your order, remember that OUT is the FRONT and IN is the BACK.

Here is an example of the fold-over business card template: 

As you can see, OUT is the FRONT of the job and after folding, will be facing outward. You can also see the rotation of the job. The front must be positioned upside down so it can fold correctly.

Remember, do not move or change any part of the template when using them. Use our template to make sure everything prints the way you want.

How should I set up a Plastic Card job?

When designing plastic cards, it is important to keep in mind that the frosted and clear plastic cards are transparent. Also, all plastic cards come with round corners at no extra charge! Use our template to make sure everything prints the way you want.

As you can see, the difference in the transparency is shown in the image above. The clear cards (right) are completely transparent. The frosted cards (center) are semi-transparent and cannot be seen through easily. The opaque white plastic cards (left) are solid white and not transparent at all. Keep this in mind when designing your plastic cards, it will affect how your design will print.

  • Printing on Clear and Frosted Plastic Cards will come out slightly lighter than average compared to other stocks. This is due to the plastic itself and is not a production issue.
  • When setting up a rich black value, please make sure to use C 60 M 40 Y 40 K 100 values. Do not use all 100 since it will cause problems and will not print any darker on plastic.

Since there is no white ink in CMYK, it is important to keep in mind that the frosted and clear plastic cards are transparent. The three designs above are the same as in the first picture. You will notice that the white area in the clear cards (right) and the frosted cards (center) has no ink and will show the transparent material it's printed on. In this case, the clear cards and frosted cards white area show up with no ink on the printed piece. Also, keep in mind that all colors that are printed on clear cards or frosted cards will be transparent as well.

With the clear plastic cards, there might be a small percentage that may have light scratches. This issue originates from the manufacturer and is due to the material and handling. To help compensate for this, we run overs of the clear plastic cards to help meet the required quantity.

Clear plastic cards will come with a thin protective layer on one side that can be peeled off. This is to prevent the cards from scratching during packaging and shipping.

How do I set up a Foil job?

We can only use one type of foil per order so for example you can not order a Foil job with Gold foil on the front and Silver foil on the back. Foil job files are set up just like our Spot UV job files. You must provide a separate Foil mask file: black in the areas you want the foil and white in the areas you do not want the foil. All black areas should be solid 100% K with no other added colors. If you order a Foil job with Spot UV, you'll need to provide separate mask files for the Foil (foil mask) and UV (spot uv mask), in which case you may be required to provide up to 6 files. Please keep in mind, however, that the Foil and UV coating can't overlap, both should be at least 1/16" apart to avoid foil peeling off. Also, avoid using small / fine text or lines for foil objects. For best results, please make sure that foil coverage is less than 50% of the entire print side. Also, be aware that there may be up to a 1/16" shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork on the card.

For better quality we recommend creating mask files in vector based programs such as Illustrator or CorelDRAW.

What is your standard round corner radius?

We offer 1/4" and 1/8" radius round corners to all of our customers. The image below shows the two different radiuses for comparison. Use our template to make sure everything prints the way you want.

What is Akuafoil and how do I set it up?

With Akuafoil, you can turn a wide range of CMYK colors into multi-colored foils. Akuafoil uses a special processed foil system that is applied under a 4/c process to create an array of foil colors. It's simple, affordable, and makes your prints stand out from the crowd. Use our template to make sure everything prints the way you want.

For an Akuafoil job, you must include an Akuafoil mask file along with your CMYK file. The mask file indicates where the Akuafoil will be applied. The file setup is the same as Spot UV. Use 100% K where Akuafoil needs to be applied and white where the Akuafoil is not applied.

As shown above, the file on the left is the normal CMYK print file. If you want the logo to be Akuafoil, then your Akuafoil mask file should look like the file on the right. The white indicates no Akuafoil and black 100% K indicates where the Akuafoil will be applied. When uploading, please remember to upload separate files.

Here are some more things to keep in mind when creating your Akuafoil artwork:

Make sure the mask and CMYK print file are aligned. They should match exactly in size and position.

  • Akuafoil works best on lighter colors. The darker the CMYK color, the less vibrant the Akuafoil effect.
  • Do not use very thin or small text and artwork with Akuafoil. Use San Serif fonts above 12 point for best results.
    • If you have Akuafoil applied to a white area, it will have a plain silver Akuafoil look.
    • For better quality we recommend creating mask files in vector based programs such as Illustrator or CorelDRAW.

If you would like plain silver Akuafoil to print, make sure to have at least 15% K in the CMYK print file area in order to obtain the highest quality silver Akuafoil effect.

When creating knockouts in the Akuafoil mask or in the CMYK print file, please be aware that there might be a “Halo" of white around the knockout area. Below are two examples: On the left, a file with a CMYK magenta background and a knockout for the Akuafoil text. On the right, an Akuafoil background with a knockout for the CMYK text.

CMYK KNOCKOUT W/AKUAFOIL FILL

CMYK print File

AKUAFOIL KNOCKOUT W/CMYK FILL

CMYK print File

 
Akuafoil File
Akuafoil File
 

These are the printed results:

CMYK KNOCKOUT W/AKUAFOIL FILL

AKUAFOIL KNOCKOUT W/CMYK FILL

 

You can see the white “Halo" in-between the CMYK ink and the Akuafoil. To prevent this, grow/stroke the Akuafoil area in the mask by 1 point. This will allow the Akuafoil to bleed into the CMYK area, reducing the white “Halo" effect. You can also fill in the knockout with a color to reduce the effect further.

How do I set up a Booklet?

Booklets are a little more complex to design. Also, if you have artwork you created from another company, it might not meet our rules. Use our template to make sure everything prints the way you want.

Here are rules to follow when creating your Booklets:
• Page counts start on the cover as page 1, inside cover as page 2 and so on.
• Total bleed is .25” and total Safety is .5”. For example, an 8.5×11 booklet with bleed should be 8.75×11.25 total. This allows us to set up your crossovers properly.
• Only single pages will be accepted. NO readers OR printers spreads.
• We prefer a multipage PDF but single page files are also ok.

Our page counts for booklets start on the cover as page 1, inside cover as page 2 and so on. In the example below, you will see a 8pg booklet. Each page will show the page number. Click and hold the page corners to turn the page. This is also reflected in our templates.

Crossovers are common in booklets and require extra attention. A Crossover is an image, text or other graphic element that goes from one page to another.

Below you can see a good example of how to create crossovers:

Designers must pay close attention to the crossover design and make sure it is as seamless as possible on the finished piece. Also, do not use text or thin lines as crossovers. Big pictures work best.

Note: Due to the nature of saddle stitch binding, crossovers may not line up 100% on the final booklet.

Artwork done in Indesign or other layout software as spreads or facing pages must be saved out as single page pdfs. When creating your design, keep this in mind especially when doing crossovers. The easiest way is to create the bleed is when creating your document. Below are instructions on how to create your document in Indesign.

When creating your document, make your page size the cut size and your margin size .25” for safety for a .5” total:

Then, click the More Options button on the right. It will reveal Bleed and Slug settings below. Enter .125” as the bleed for a total of .25”:

Your Indesign document is now ready for proper booklet layout. You should see proper bleed and safety guidelines:

When your ready to export your booklet as PDF, make sure to Use Document Bleed Settings in the Marks and Bleeds menu:

After submitting your booklet, you will receive an email from our online booklet proofing system called Fourte. This system will allow you to double check all the pages and make sure they are in the correct order. There you can approve or decline and re-upload pages if you need to. You will also be able to preview your booklet as if it was printed and bound.

What is Every Door Direct Mail, EDDM, and how do I use it?

Click a question to open and/or close the answer.

1. What is Every Door Direct Mail™ (EDDM)?

EDDM is a U.S. Postal Service program developed to help businesses get their promotions and advertisements into the hands of a targeted audience, while reducing the cost of preparing and delivering mailing campaigns.

It's the perfect solution for businesses large and small, allowing you to target homes in your area or across the country. No mailing list or postage permit is required, which saves you time and money. We have a Print Only option, where we print the pieces and you handle the rest of the process with USPS and a Full Service solution, where we take care of everything. 

Please note: EDDM orders must meet “commercial flat" specifications and all other USPS requirements. Our built in EDDM Full Service tool and our EDDM Full Service templates make these specifications easy to adhere to.

2. What is the difference between EDDM Print Only and EDDM Full Service?

EDDM Print Only includes sizes and options which are USPS approved for EDDM processing. We print and ship to you just like a normal postcard. Be aware that artwork must include an approved USPS EDDM indicia, return address and must be designed within USPS EDDM specifications. Please visit the USPS website at https://www.usps.com/business/every-door-direct-mail.htm for more information.

EDDM Full Service takes all the guess work out of the EDDM process. Choose your print product, then select your routes using our simple and easy online route selection map, then upload your artwork. We take care of the printing, bundling, EDDM processing, paperwork and delivery to USPS. The USPS postage fee is included in the final price at checkout.

It is required that the artwork have our indicia on one side, so be sure to use our EDDM Full Service templates before uploading your artwork.

3. How do I set up my artwork for EDDM?

For the Print Only option, make sure to download and use our EDDM Print Only templates and follow all standard USPS EDDM requirements. For more information, please visit: https://www.usps.com/business/every-door-direct-mail.htm

For the Full Service option, where we take care of the processing and delivery to USPS, make sure to download and use our EDDM Full Service templates. The templates include our indicia and guide for were to position the return address.

Indicia and Return Address Positioning:

  • our indicia and a return address must be on the artwork.
  • the indicia and return address must be on one side of the print piece.
  • the indicia and return address must be positioned in the top half of the artwork.
  • for 4/0 artwork, the indicia and address must be placed on the front.

Below is a sample of our full service template for the proper lay out of your artwork:

4. What file types do you accept?

PDF files are recommended. We accept the following file types: pdf, jpg, jpeg, tif, tiff, eps, and png.

5. How do I use the EDDM Full Service Route Selection tool? How can I adjust the number of residences and/or businesses I've selected?

First, enter a street address or zip code for the area you are interested in. The map will display all of the USPS carrier routes in a radius of 1 mile by default. You may expand the radius using the drop down menu on right above the map. Select different routes on the map by clicking on the route on the map; it will highlight to indicate it is selected. Deselect a route by clicking on it again. If you prefer, click List View on the bottom right, then use the check boxes to the left of each route to select or deselect the route. The list view panel shows the number of Residential and Business addresses on each route and income demographics. There is also a check box to choose Residential Only, if you prefer to exclude business addresses. This panel also shows the current total for your order, including postage based on the routes you selected.

What is Bundling and how does it work?

Bundling offers the convenience of sorting print orders into predetermined quantities for ease of use by you, your customers or for EDDM purposes. Orders will be bundled in quantities of either 50 or 100 pieces and they will be banded in accordance with USPS EDDM banding requirements.

Please Note:

  • Processing time for bundling your product may not be included in the turnaround time that you select when placing your order.
  • Please add 1 to 2 days to your turnaround time for this service.
  • The type of band we use may vary per facility subject to availability (Paper band shown below).
  • The maximum quantity offered for bundling is 25,000 pieces.

(Paper band shown below)

What are Roll Labels and how do I set them up?

1. What are the specifications of the available Roll Label stocks?

Bright Silver Metallic – 2mil

Bright Silver Metallic comes standard in a 2mil thickness. Offering excellent tear strength and opacity, these mirror-like labels are heat and chemical resistant and are suitable for application on a variety of surfaces. We recommend them for indoor use. We offer white ink as a 5th color. Please see FAQ #9 below for details on how to set up your artwork with white ink prior to uploading.

Clear BOPP – 2.3mil

Clear BOPP is made of Glossy Clear Biaxially Oriented Polypropylene with a permanent adhesive that sticks well to a variety of surfaces. BOPP is oil and water resistant but we only recommended it for indoor use. We offer white ink as a 5th color. Please see FAQ #9 below for details on how to set up your artwork with white ink prior to uploading.

Eggshell Felt – 70lb, 6.3mil

70lb Eggshell Felt features a distinct texture, high opacity and excellent ink holdout. This facestock also contains 30% post consumer waste content making it an excellent choice for eco-friendly applications. It is manufactured with wet strength properties to increase performance in moist environments. These are not recommended for outdoor use. We recommend that you test your specific application.

Semi-Gloss Paper – 55lb, 3.2mil

Semi-Gloss Paper is a budget friendly solution that doesn't sacrifice quality for economy. Semi-Gloss Paper stock has a permanent adhesive that sticks well to a variety of surfaces. It is not resistant to oil or water and is recommended for indoor use only.

White BOPP – 2.3mil

White BOPP is made of Glossy White Biaxially Oriented Polypropylene with a permanent adhesive that sticks well to a variety of surfaces. White BOPP is oil and water resistant but we only recommended it for indoor use.

2. What is the core size and outer diameter?

All of our Roll Labels have a 3" core and an outer diameter of up to 6".

3. What shapes are offered?

Our Roll Labels are available in the following standard shapes: Oval, Circle, Square (with Round Corners) and Rectangle (with Round Corners). Custom Shapes are also available for the following sizes: 1" x 1", 2" x 2", 3" x 3", 4" x 4", 5" x 5" and 6" x 6".

4. Are custom shapes available? How do I set them up and what bleed is required?

Yes, Custom Shaped Roll Labels are available for the following sizes: 1" x 1", 2" x 2", 3" x 3", 4" x 4", 5" x 5" and 6" x 6". Choose from the size that best fits your needs, then select the Shape Option: Custom Roll Label. On the upload page you will be asked to upload the Front Artwork file and the Custom Shape File. Use our template to make sure everything prints the way you want.

Custom Roll Label File Guidelines:

  • Custom shape file must be created a vector and saved as an EPS or PDF
  • Custom shape file should represent the cut line
  • Custom shape file should be a black line, 0.5pt to 1pt thick
  • Thin lines and small shapes are not recommended
  • Shapes smaller than 1/8" may have unexpected results and are not recommended
  • Bleed for Roll Labels is 0.125" from the cut line on all sides

Example of Custom Roll Label:

5. Will my dispenser work with your Roll Labels?

All of our Roll Labels have a 3" core and an outer diameter of up to 6". This will fit most hand-applied dispensers – please check the specifications of the dispenser prior to purchase if you'll be using our Roll Labels with any other dispenser.

6. Will the print quality of my Roll Label be comparable to that of Offset?

Our Roll Labels are very high quality but the print may not be as sharp as it is with Offset – you may lose some quality, particularly with images. Try to keep all images above 300 dpi.

7. What does the Unwind Direction refer to?

The Unwind Direction is simply the direction in which a label unwinds from a roll.

8. How do I set up my Roll Label file and what are the bleed requirements?

Please download our Roll Label Templates. The bleed and safety line measurements are different to other products so we highly recommend using them. Total bleed is 0.125" out from the cut line and total safety is 0.125" inside the cut line. Please ensure that the size of your artwork is the same size as the roll label that you are ordering and that it includes the correct amount of bleed. If your uploaded artwork is smaller than the required size it will not print correctly. Use our template to make sure everything prints the way you want.

9. How do I set up and create a Bright Metallic Silver or Clear Roll Label with white ink?

With Clear Labels, you have the option to use white ink as your base color so your prints can be opaque in some areas and transparent in others. With Bright Metallic Silver, white ink will hide the foil material to make solid colors.

Similar to Spot UV masks, White Mask files are separate from your artwork files and Black color indicates where the white ink will print.

Make sure to create your mask file the same size as your color art file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector form as shapes and be saved as EPS or PDF.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the area will represent the Metallic or Transparent label stock.

Here is a sample of a printed clear label with white ink. First how the artwork and white mask files look like, then a printed piece from these files:

Here is a sample of a Bright Metallic Silver label with white ink. First how the artwork and white mask files look like, then a printed piece from these files:

Black in the white mask file indicates where white ink will be printed. Remember the following when creating a white mask for your white ink base:

  • White ink base will be printed behind any color that’s in your Artwork Layer.
  • Areas with color but without a White Mask will be printed with color directly on the material. This means Clear stock will have transparent color and Metallic stock will have Metallic color.
  • Areas with color and a White Mask will be printed as opaque or solid color.
  • Areas with a White Mask and no color will be printed as white.
10. Are Roll Labels safe for Food Packaging?

Roll Labels are suitable for use with food products and items that may come into contact with moisture/humidity/water/condensation only when an intervening layer of FDA approved food-contact material is used. This additional layer helps the label to adhere more securely making it less likely to present issues. It is the responsibility of our customers or the end-user to ensure that use of the products conform to the relevant FDA regulations.

11. Why do square and rectangle Roll Labels have rounded corners?

All square and rectangle shapes come with industry standard 1/8 inch rounded corners for easy removal from the liner.

12. Are your Roll Lables recommended for both Indoor and Outdoor use?

Bright Silver Metallic – 2mil* stock is durable with a chemical resistant topcoat. As they are not oil and water resistant, they are recommended for indoor use.

Clear BOPP – 2.3mil stock is oil and water resistant but is only recommended for indoor use.

70lb Eggshell Felt – 70lb is manufactured with wet strength properties to increase performance in moist environments and is recommended for indoor use.

Semi-Gloss – 55lb stock is NOT oil and water resistant and is only recommended for indoor use.

White BOPP – 2.3mil stock is oil and water resistant but is only recommended for indoor use.

13. Will a mask file be required?

If selecting our 5/0 option, a white mask will be required. Please refer to the question above (How do I set up and create a Bright Silver Metallic or Clear Roll Label with white ink?) for instructions on how to set up your white ink file.

14. How do I set up my file to avoid registration issues?

When any CMYK colors overlap the white mask areas, we recommend adding a stroke that's between 1 and 2 pixels larger than the underlying white elements.

15. What's the minimum font size recommended for use on Bright Metallic Roll Labels?

We recommend using an 8 point font or larger on all Bright Metallic Roll Labels in order to avoid thin lines which could result in poor ink adhesion or registration.

16. What lamination options are available for Roll Labels?

For some substrates, we offer either a 1.0 mil clear silk overlaminate or a 1.0 mil clear gloss overlaminate.

17. What are the benefits of lamination for Roll Labels?

Overlaminating helps maximize label protection, adding extreme temperature and abrasion resistance, as well as protection from chemical exposure. Overlaminating is also an aesthetic enhancement with both Silk and Gloss options.

18. Can Roll Labels be written on?

Both Semi-Gloss without lamination and Eggshell Felt should be free of any ink coverage to be easily written on with a ball point pen. Permanent markers work on all substrates and on laminated roll labels, if allowed to fully dry. You may not be able to write on roll labels with gel, ink or other types of pens, nor can you write with pencil. It is recommended that you test your specific application.

19. How should I design my artwork using black font?

Make sure to design with 100% K (black). Small text that is 9pt or lower must be 100% K only. Your image resolution should be 300 DPI or higher. Design vector files. Recommended file types are EPS or PDF with a vector base.

20. How should I design Barcodes and QR codes using black font?

We recommend designing Barcode and QR code images using 100% K (black) only to assure clear quality and prefer vector files.

21. How do I design vector files?

Create your artwork using a vector based software program such as Adobe Illustrator, InDesign or Corel DRAW. Save or export your files as EPS or PDF. Outline or embed your fonts to avoid font substitution issues. For your print ready PDF files, you can download our Save As PDF Preset tool.

What is a Perfect Bound Book?

Perfect Binding gives your booklets a more finished, refined look. With this binding method, the pages and cover are glued together at the spine with a strong, yet flexible, thermal glue.

Templates are available for both the cover and inside pages of the Perfect Bound Booklets.

Please note: Unlike our regular Booklets, the page count specified in the product name does not include the cover. E.g. “8.5 x 11, 52-Pages" will require you to upload 48 inside pages + 4-page cover file (which is always 4:0).

Can I design on the spine of a Perfect Bound Catalog?

We recommend you do not specifically design on the spine. Backgrounds or images that wrap around the book are preferred. Creating designs with text, borders or colors that are centered only on the spine may cause it to look uneven during the binding process.

Templates are available for the covers of the Perfect Bound Catalogs and relate to the number of inside pages. The normal 8.5×11 and 8.5×5.5 flat, Flyer templates can be used for all the inside pages. 

Do you offer samples for Perfect Bound Catalogs?

Currently we do not offer samples for Perfect Bound Catalogs.

What are Bumper Stickers?

Perfect for outdoor use, our Bumper Stickers are printed on 4mil premium white flexible vinyl film and coated with acrylic adhesive that's laminated to a 90# layflat liner. The film is designed to accept a variety of solvent based and curable inks. The liner offers excellent product layflat, adhering easily to most bumpers and enabling them to withstand a variety of environmental conditions. So go ahead and hit the streets with your brand, full speed ahead!

Are Bumper Stickers durable enough for outdoor use?

Yes, Bumper Stickers are intended for use on car bumpers and are resistant to even the harshest weather conditions. Outdoor application will not result in product damage.

Are Bumper Stickers removable?

Unlike our Low Tack Wall Graphics, our Bumper Stickers use a strong permanent adhesive. We do not recommend removing them once they've been applied.

What are your Production Capabilities for Estimates/Custom Orders?

Please read the information below prior to submitting an estimate.

QUANTITY / PAPER

  • Our estimate quantities are limited to those available under the standard product category. We will be unable to accommodate any in-between quantities.
  • Our paper stocks are limited to those available under the standard product category. Custom stocks are not available.

SIZE SPECS

  • 14pt, 14pt Uncoated, 16pt and 100lb Gloss Cover: 1.5×3.5 up to 27×39
  • 100lb Gloss Book: 3×4 up to 27×39
  • Magnets: 2×3 up to 21×17
  • Sticker: 2×3 up to 22×28
  • EndurACE: 2×3 up to 28×20

COATING / COLOR TYPE OPTIONS

  • UV Coating: Available on 14pt, 16pt, Stickers, Magnets and 100lb gloss book
  • Spot UV Coating: Available on 14pt, 16pt, 100lb gloss book
  • AQ Coating: Available on 100lb gloss book, 100lb gloss cover
  • Spot AQ Coating: Available on 100lb gloss book, 100lb gloss cover

BOOKLETS

  • Sizes Available: 4×6 up to 12×12
  • Maximum page count for self cover booklets on 100lb gloss cover is 12 pages
  • Self cover booklets are available on 70lb Premium uncoated, 100lb gloss book, 100lb gloss cover
  • No option available for self covers on 14pt & 16pt card stock
  • Please specify the cover stock choice and the page count in the additional note section of the estimate request page.
  • No Perforation, Die Cut or Business Card slits on Booklets.

FINISHING

  • No collating without Saddle Stitching
  • No Inserting available
  • Only Saddle Stitching is available

ENVELOPE SIZES

  • Envelopes are available on 70lb premium uncoated and 70lb linen
  • Finish size 9.5×4.125 (#10) Flat size 16.5×9.5
  • Finish size 9×12 Flat size 15×19.75
  • Finish size 10×13 Flat size 16×20.75
  • Finish size 5.25×7.25 Flat size 9.5×11.25

BINDERY

  • No Bindery / Die Cutting on any sticker
  • Standard round corners are die-cut with a radius of 0.25
  • All custom die cuts will require a die strike; Custom die charges will be applied

How do I set up Envelopes?

1. What is the difference between Digital Envelopes and Offset Envelopes?

Digital Envelopes are pre-converted and printed on high tech digital equipment.

Offset Envelopes are printed on offset gang runs, then die cut and converted to envelopes.

Both are printed on 70LB Premium Opaque stock.

2. How do I set up an Offset envelope?
  • 1/16” overbleed and color wrap onto the back of the envelope is required to allow for movement throughout the bindery process.
  • Artwork with bleed on face or print on any flaps must be placed on our certified envelope templates.
  • Solid, full color envelopes are recommended (to eliminate overbleed).
  • Intentional extension of flap color onto envelope face is recommended.
  • Gradients are recommended for smoother color transitions.
  • 3. How do I set up a Digital Envelope?
  • The bleed required is 0.125" (0.0625" on each side).
  • Text and images should be at least 0.25" from the edge.
  • Artwork with more than 40% ink coverage must be submitted as an offset product.
  • Full color backgrounds should be avoided.
  • Use a white backgrounds with low ink coverage (e.g. logo and text only).
  • Avoid or limit use of transparencies and gradients.
  • For window envelopes, the window area must be free of ink.
  • For Digital Envelopes:
    • 4/0 = Full Color Front
    • 4/4 = Full Color Front and Full Color on Back Flaps
    • 0/4 = Full Color on Back flaps
4. Can I print on the back flaps of Digital Envelopes?

Yes. To get print on the back flaps only, choose 0/4. For print on the front and the back flaps, choose 4/4. Keep in mind, artwork with more than 40% ink coverage must be submitted as an offset product.

  • 4/0 = Full Color Front
  • 4/4 = Full Color Front and Full Color on Back Flaps
  • 0/4 = Full Color on Back flaps
5. How do I setup a Digital Envelope with window?

Follow our templates for correct window placement.

DO NOT place artwork or color on the window area. Keep images at least 1/8" inch away from the edge of the window. Digital Envelopes are pre-converted and have a plastic window adhered to the window area prior to printing. The window area must be blank. Use our template to make sure everything prints the way you want.

6. What type of security features do Digital and Blank Envelopes with Security Tint have?

Security Tint Envelopes have a blue crisscross pattern on the inside of the envelope which distorts the message on the document enclosed within, which prevents the contents from being read or deciphered. For your convenience, they also come with a self adhesive strip.

See example below:

What is 14pt Metallic Pearl paper?

Our 14pt Metallic Pearl paper is a unique stock that shimmers in light when viewed from different angles. The stock itself is embedded with Pearl fibers that give the paper an overall smooth, metallic look. Printing on this stock will give your CMYK colors a subtle shimmer, however heavy ink densities or coverage may diminish the effect.

What envelopes are offered with 14pt Pearl Metallic Greeting Cards and Announcement Cards?

Appropriately sized (A2, A6, A7, A9 and 6.5" square) 80# Pearl Text blank envelopes are offered as an option with our Pearl Greeting Cards and Announcement Cards.

What is the difference between Long Edge Binding and Short Edge Binding?

Long Edge Binding means the finished book is portrait, Short Edge binding means the finished book will be landscape. For our short run quantities 25 – 200, only Long Edge binding is available.

Do you offer landscape or album style booklets?

Yes. Landscape booklets are available by choosing Short Edge Binding from the drop-down menu Binding Edge.

For Gift Card Holders, what are Gift Card Slits and where are they positioned?

We offer two variations of Gift Cards Slits – Slide Slits and Moon Slits. You can choose from positioning the slits on the Inside Bottom Panel or on the Inside Right Panel. See attached illustration for a visual representation. Please be sure to use our templates.

What size cards fit into the Gift Card Holders?

Our Gift Card Holders have optional slits that are sized to fit 2.125" x 3.375" Plastic Cards and Business Cards. Please be sure to test any other application to ensure it will fit into the slits as desired.

How do I set up a calendar?

1. What are the file requirements for Calendars?

  • All elements, text and images that are not intended to bleed off need to be at least 0.25" from the cut line for safety
  • Artwork should be provided with at least 0.25" bleed around
  • Artwork can be submitted as one multi-page PDF (recommended) or as individual pages
  • Custom CatalogBooklet and Calendar orders are available by clicking on Estimates and filling out the custom order form
  • Use our template to make sure everything prints the way you want
2. Will I get to preview a proof before the Calendar is produced?

Yes. You’ll receive a free online proof within 24 hours of placing your order so you can review and approve your pages before your order is produced.

3. What is the position of the calendar drill hole?

The drill hole (applies to all diameters) begins 0.1875" from the edge of the page. Please note: the drill hole is at the bottom of the sheet for odd pages and on the top of the sheet for even pages. We recommend that you use our templates to ensure that no text is in the drill hole area. For templates click here.

4. What type of coil is used for spiral bound calendars?

The coil for spiral bound calendars is a durable metal and is available in black only.

5. What is the diameter of the coil used for spiral bound calendars?
  • 100lb Book = 1/4" (both 26 & 38 pager)
  • 100lb Cover = 5/16"​ (both 26 & 38 pager)

What is 14pt Natural paper?

Our 14pt Natural Cards are a light cream, natural white color with a smooth finish. The stock has a minimum of 30% post-consumer waste content. 

What envelopes are offered with 14pt Natural Greeting Cards and Announcement Cards?

Appropriately sized (A2, A6, A7, A9 and 6.5" square) 70# Natural White Text blank envelopes are offered as an option with our Natural Greeting Cards and Announcement Cards.

What are the bleed requirements for Counter Cards?

We require a 0.5 inch bleed on all sides. If ordering at 8.5" x 11", your file size should be 9.5" x 12" with bleed.

How are Counter Cards supported so they can stand up?

Counter Cards are supported by 5" double-wing easel backs with an adhesive strip. Easel backs are applied and shipped flat. Final assembly is required.

Can you mail Postcards and Announcement cards with Round Corners?

Postcards can be mailed with 1/8" (0.125") radius corners only and are available with Mailing services at an additional cost.

Announcement Cards can be mailed with 1/8" (0.125") radius corners only, but Mailing services are not available for these products.

Cards with 1/4" (0.25") radius corners can be mailed in an envelope.

See USPS regulations at the following link: https://pe.usps.com/text/dmm300/201.htm#wp1042477

How thick are Luster Cards with Gloss Lamination?

Luster cards are printed on 16pt card stock and have a 3mil gloss lamination making them 22pt thick.

Are Luster Cards water resistant or waterproof?

Luster Cards are water resistant, but not waterproof. This means the cards stand up well when they come in contact with a small amount of water, but cannot be submerged in water without water seeping into the card and causing damage. Please test your specific application to ensure the cards are appropriate for that use.

Can Digital Letterheads be imprinted on?

Digital Letterheads can be imprinted on using some inkjet printers, however we strongly suggest that you test your specific application and printer. When excessive pressure is applied with a rigid object, imprinted areas may scratch or flake off. For best results, low ink coverage is recommended. Digital Letterheads are not recommended for laser imprinting applications.

Can Offset Letterheads be imprinted on?

Yes, Offset Letterheads can be imprinted on with inkjet and laser printers.

What are Black Edge Cards and how do I set them up?

1. What material is Black Edge Cards made of?

Black Edge Cards are made of three premium quality stocks adhered together creating an ultra-thick, 32pt triple layered card with a colored core.

Face Stock: 9pt Bright White Premium uncoated with a Smooth finish

Insert Stock: 14pt Premium Opaque Black

2. Can Black Edge Cards be written on?

Yes, Black Edge Cards are made of premium uncoated paper and are easily written on. We suggest you test your specific application.

3. How long do Black Edge Cards last?

Black Edge Cards are made to last for years under normal conditions. Cards exposed to exceedingly high temperatures will have undesirable results. For example, if one were to expose these cards to a very high heat for extended periods of time, like in the windshield of a car, the longevity of the cards will be compromised. Black Edge Cards should not be exposed to excessive heat or cold, as well as excessively dry or humid environments. Use our template to make sure everything prints the way you want.

What are Suede Cards?

1. What are Suede Cards and how thick are they?

We start with 16pt stock as a base and apply 1.5mil soft velvet, scuff resistant laminate to both sides of the sheet for a total thickness of 19pt. The soft velvet lamination adds a soft supple look and feel, which softens colors, reduces contrast and gives an overall lighter, muted appearance.

2. Are Suede Cards water resistant or waterproof?

Suede Cards are water resistant, but not waterproof. This means the cards stand up well when they come in contact with a small amount of water, but cannot be submerged in water without water seeping into the card and causing damage. Please test your specific application to ensure the cards are appropriate for that use.

3. Is Suede a coating or a laminate?

The term “Suede” refers to the soft, supple texture of the cards, not the actual materials used. A soft velvet laminate is applied to both sides of the card to achieve a luxurious suede-like look and feel.

What are Window Clings and how do I set them up?

1. What material are Window Clings made of?

Clear Window Clings are made of 8mil thick clear glossy material with a paper backer that will be peeled off prior to application. They are suitable for indoor or outdoor use. Ideal for POP signage on glass or other very smooth, clean surfaces. Excessive heat or cold will not allow the product to cling to the surface.

2. How do I set up and create a Clear Window Cling with white ink?

With Clear Window Clings, you have the option to use white ink as an overprint so your printed graphic can be opaque in some areas and transparent in others. This will allow for vibrant, crisp color.

Similar to Spot UV masks, White Mask files are separate from your artwork files and black color indicates where the white ink will print.

Make sure to create your mask file the same size as your color art file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF and use 100% K.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the area will represent the Clear Window Cling stock.

Black in the White Mask file indicates where white ink will be printed. Remember the following when creating a white mask for your white ink base:

– White ink base will be printed behind any color that’s in your Artwork Layer.
– Areas with color but without a White Mask will be printed with color directly on the material. These areas will have somewhat transparent color due to the Clear substrate.
– Areas with color and a White Mask will be printed as opaque or solid color.
– Areas with a White Mask and no color will be printed as white.
– The black for the White Mask file must be 0% C 0% M 0% Y 100% K or it will not be recognized by preflight.

Use our template to make sure everything prints the way you want.

If your Clear Window Cling is intended to be viewed from the outside of a window, please select “Mounted From Inside" when building the product. Also, the artwork should be reversed prior to submission. See images below.

3. Are Window Clings reusable?

As long as the cling remains clean it can be reused several times. We recommend that you keep the backing to protect the cling if you plan to reuse it.

4. How do I install a Window Cling?

Start with by thoroughly cleaning and drying the window or application surface. Use a spray bottle filled with soapy water to spray to completely cover the application area. We recommend 1% soap and 99% water. Carefully peel away the backing and avoid letting the cling fold over on itself. Place the side that had the backing against the surface and apply the cling to the window. Use a squeegee or credit card to squeeze out access water pressing from the center outwards. You can spray more soapy water on the back of the graphic to lubricate the surface as you are eliminating air bubbles.

What material is Brown Kraft and how do I set up my artwork with white ink?

 What material is Brown Kraft made of and is it recycled?

Brown Kraft paper is light brown with natural fibers and subtle visible flecks lending it a natural, organic look and feel. The uncoated smooth finish provides excellent print quality, while the colored stock adds warmth and a rustic appeal to images. Optional white ink can be applied in specific areas or all over giving you the flexibility to add contrast and brighten images. Brown Kraft is 100% recycled with a minimum of 30% post-consumer waste content.

Please be aware that recycled and colored stocks may have slight color variation due to the materials used to manufacture the paper. The flecks in the paper will also vary from sheet to sheet and press run to press run.

 How do I set-up artwork for Brown Kraft cards with white ink?

Brown Kraft has the option to add white ink as an overprint. The white will be a base for the CMYK providing a bright white surface which will allow for vibrant, crisp color. Areas without white ink will appear darker due to the color of the stock.

Similar to Spot UV masks, White Mask files are separate from your artwork files. Black in the White Mask file indicates where white ink will be printed.

Make sure to create your mask file the same size as your artwork file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF. Please be aware that anything less than 100%K will be transparent and allow the brown stock to show through.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the areas will show the Brown Kraft stock.

Remember the following when creating a white mask for your white ink base:

  • White ink base will be printed behind any color that’s in your Artwork Layer.
  • Areas with color but without a White Mask will be printed with color directly on the material.
  • Areas with color and a White Mask will be printed as opaque or solid color.
  • Areas with a White Mask and no color will be printed as white.

 What types of Envelopes are available with Brown Kraft Greeting Cards and Announcement Cards?

Appropriately sized (A2, A6, A7) 80lb Brown Kraft blank envelopes are offered as an option with our Brown Kraft Greeting Cards and Announcement Cards.

What are Raised Spot UV Cards and how do I set them up?

 How do I set up a Raised Spot UV job?

Raised Spot UV jobs are set up the same way as Spot UV jobs. When creating a Raised Spot UV job, you must include a Raised Spot UV mask file along with the regular print file.

Please note, the mask file must be vector art created in vector-based programs such as Illustrator. Use our template to make sure everything prints the way you want.

The Raised Spot UV mask file is used to show where the UV coating needs to be applied.

Please only use solid 100% K (C 0%, M 0%, Y 0%, K 100%) to indicate where you would like the UV. Do not use shadows, glows or grayscale images. White will indicate no UV.

 What's the difference between Spot UV and Raised Spot UV?

Spot UV is a flat finish of a shiny layer that goes on the exact spot where you would like your printed piece to have an area of a high gloss coating.

Raised Spot UV is the same process, except the UV that gets applied stands out from the product, that if you run your fingers over the card you will feel the UV. The depth of the Raised Spot UV is 50 microns.

 What's the smallest size font I can use in my Raised Spot UV artwork?

It is recommended that you do not use smaller than 8pt font on the Raised Spot UV Artwork. If however, you use fonts with thicker strokes, it is recommended that you do not use smaller than 10pt font.

 How do I set up Raised Spot UV Greeting Cards?

When designing a Raised Spot UV greeting card file, please make sure to leave the mask file at least 0.25" away from the scoring line to avoid varnish breakage and allow for easy folding.

 How can I ensure the best result on Raised Spot UV Cards?

For best results, please make sure that UV coverage is less than 30%. Otherwise, the cards will be stuck together and become a block of cards. Also, The mask file must be a vector art created in a vector-based program such as Illustrator. Otherwise, you won't have sharp edges on the artwork.

Up to 70% coverage is acceptable only with patterns, thin strokes or small shapes. Ideally, the size of the area, shape or image covered with raised foil should not exceed 1in x 1in.

How do I set up Offset Presentation Folders?

How should I set up my file for proper rotation?

For a Presentation Folder please download our templates, it is important to note that they are printed flat. Use our template to make sure everything prints the way you want.

 How should I set up my file for proper rotation on pockets?

The designation of the pockets is based on the flat images so when choosing pockets be mindful of this, please use this image as an example.

Design Like ThisOrder Like This

IMPORTANT – Please follow this rule when choosing slits, keep any design, text or logos out of the slit areas. The pocket side you want the slits on should follow the orientation rule above.

 Why is there cracking on my Presentation folder job?

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen. For black Ink or dark designs the higher the ink density, the more likelihood of cracking.

 Can you print on the inside of the folder?

Yes, when selecting 4/4 the uploader will require two files, here is where Front will designate the cover and back cover of the final piece and Back will be considered the inside of the folder.

 Should I include guidelines or crop marks on the art for slits, etc.?

No, please use our template to design the art but remove and do not include guides for slits, if a template is sent as a layer on the art it will print.

How do I set up Greeting Cards?

 How should I set up my file for proper rotation?

For a greeting card, please send your artwork as shown. Use our template to make sure everything prints the way you want.

 Are envelopes included with my Greeting card order?

You will be able to choose envelopes as an extra option.

 What is 14pt Natural Paper?

14pt Natural Cards are a light cream, natural white color with a smooth finish. The stock has a minimum of 30% post-consumer waste content. 

 What envelopes are offered with 14pt Natural Paper?

Appropriately sized (A2, A6, A7, A9 and 6.5" square) 70# Natural White Text blank envelopes are offered as an option with our Natural Greeting Cards and Announcement Cards.

What are Painted Edge Cards and how do I set them up?

 What are Painted Edge Cards and how do I set them up?

Painted Edge cards are 32pt uncoated business cards that are getting painted on the edges of the cards based on the chosen edge color. Use our template to make sure everything prints the way you want.

Painted edge card file setup is just like any other 4/0 or 4/4 cards.

 Will my design/background color have any impact on how the edge color turns out?

Your design might slightly change the way the edge color turns out. This will be more noticeable with dark and light color backgrounds. We recommend having a solid background color. This difference will be more noticeable when the cards are stacked, but less noticeable once you hold up an individual card by itself.

What are Raised Foil Cards and how do I set them up?

 What are Raised Foil Cards and how do I set them up?

Raised Foil cards are printed on 16pt card stock, laminated on both sides with 1.5mil scuff resistant, soft velvet laminate, which gives them a substantial thickness of 19pt.

Raised Foil jobs require a mask file. When creating a Raised Foil job, you must include a Raised Foil mask file along with the regular print file. The Raised Foil mask file is used to show where the foil needs to be applied.

Please note, the mask file must be a vector file created in vector-based programs such as Illustrator. Use our template to make sure everything prints the way you want.

Please only use solid 100% black color (C 0%, M 0%, Y 0%, K 100%) to indicate where you would like the foil. Do not use shadows, glows or grayscale images. White will indicate no foil.

Knockouts are not recommended since there may be a shift (up to 1/16”) when the foil is applied.

 Can I have any printing under the foil mask?

We highly recommend having a solid color behind the foil mask. We do not recommend having any artwork or text under the foil mask since it might be visible through the foil mask. Knockouts are not recommended since there may be a shift (up to 1/16”) when the foil is applied.

 How can I ensure the best result on Raised Foil Cards?

Foil Coverage should be no more than 30% of the artwork, otherwise the foil will be wavy and won’t look good. The only time a 50% coverage is acceptable is with patterns, thin strokes or small shapes. Ideally, the size of the area, shape or image covered with raised foil should not exceed 1in x 1in.

 What's the difference between Foil and Raised Foil Cards?

Foil has a flat finish foil whereas Raised Foil has a raised foil finish, that if you run your fingers over the card you will feel the foil. The height of the foil is approximately 60 microns.

 What's the smallest font size I can use in my Raised Foil artwork?

We do not recommend having fonts smaller than 10pt on the Raised Foil Artwork. However, if you use fonts with thicker strokes or bold fonts, we do not recommend having fonts smaller than 12pt.

How do I create a multi-page PDF file?

Steps to create a Multi-Page PDF file:

On a Mac:

1) Open the PDF file that will be on the first page of your multi-page PDF file in Preview.

2) Choose View and click Thumbnails to show page thumbnails in the sidebar.

3) To indicate where to insert your next PDF file, select a page thumbnail.

4) Choose Edit, choose Insert, choose Page from File and click the PDF that you want to add, then click Open.

6) To save, choose File and click on Export as PDF.

On a PC:

1) Open Adobe Acrobat.

2) Choose Tools > Combine Files.

3) Click Combine Files > Add Files to select the files documents to compile.

4) Click, drag, and drop to reorder the files and pages. Double-click on a file to expand and rearrange individual pages. Press the Delete key to remove unwanted content.

5) When you’re done, click Combine Files.

6) Save the new compiled document.

How do I set up Digital No Glue Presentation Folders?

What is the difference between an Offset Standard Presentation Folder and the Digital No Glue Presentation Folder?

Digital Presentation Folders are assembled without glue. Additionally, they also offer lower run sizes, faster turnaround, and are printed on high-tech digital equipment.

Offset Presentation Folders are assembled with glue and offer higher run sizes.

 Are there any additional options available for the No Glue Presentation Folders?

Yes. We currently have the option to assemble the product (for an additional charge).

 How do I assemble my No Glue Presentation Folder?

Assembling this product is very easy and can be done in three simple steps:

Step 1: Fold over both the pocket flap and the side flap, then press down on the edge to crease.

Step 2: Insert the tab on the side flap into the slit on the bottom pocket flap.

Step 3: Fold in half, then press down on edge to crease.

How many pockets do Digital No Glue Presentation Folders have?

Digital Presentation Folders have one pocket with no glue on the rear right side.

Can I choose which side of the folder the pocket will be on?

No. We are currently only offering the pocket on the rear right side.

Can I print on the pocket?

Yes. Please refer to our templates for proper artwork set-up.

Why is there cracking on my Presentation Folder job?

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more often, cracking will eventually occur. For black ink or dark designs, the higher the ink density and the more likelihood of cracking.

What are the current product specs for Digital Presentation Folders?

“The current specs for Digital Folders are as follows:

Stock: 16pt C2S

Size: 9" x 12"

What size should my text be if I want to view my banner or yard sign from at a distance?

This depends on what the final output size will be, and its viewing distance.
Please reference our Scale & Resolution Example Chart and Letter Visibility Chart below:

LETTER VISIBILITY CHART
LETTER HEIGHT MAX IMPACT
DISTANCE
MAX READABLE
DISTANCE
3 inch 30 feet 100 feet
4 inch 40 feet 150 feet
6 inch 60 feet 200 feet
8 inch 80 feet 350 feet
9 inch 90 feet 400 feet
10 inch 100 feet 450 feet
12 inch 120 feet 525 feet
15 inch 150 feet 630 feet
This is based on dark text on a plain white background in clear weather conditions
There is an approximate 10% variance when using various color combinations.
LETTER VISIBILITY CHART
LETTER HEIGHT MAX IMPACT
DISTANCE
MAX READABLE
DISTANCE
18 inch 180 feet 750 feet
24 inch 240 feet 1000 feet
30 inch 300 feet 1250 feet
36 inch 360 feet 1500 feet
42 inch 420 feet 1750 feet
48 inch 480 feet 2000 feet
54 inch 540 feet 2250 feet
60 inch 600 feet 2500 feet
This is based on dark text on a plain white background in clear weather conditions
There is an approximate 10% variance when using various color combinations.
 

When and how should I scale my artwork to keep the file a manageable size?

It is not always necessary to scale your artwork. Scaling artwork can help to keep the file size manageable. Here are a few things to keep in mind if you are scaling your artwork.

Vector Art
We are able to print outdoor banners as large as 150ft x 16ft, however, most software is not able to produce an artboard larger than 228". Adobe Acrobat and other PDF readers/converters are only able to view a maximum file size of 200", resulting in a loss of artwork. For this reason, it is recommended to submit files at a smaller scale than the ordered size.

Raster Art
Raster files are calculated by pixels rather than inches. The pixels are converted to inches based on the resolution of a file. The equation for the conversion is (pixels divided by dpi = inches). Raster files have a limitation of 30,000 pixels. A file that is 30,000 pixels set at 150 dpi will be 16' (200"). If your artwork is more than 30,000 pixels, we recommend dropping your dpi or scaling down your artwork.

Resolution & Scale Charts
Our software is fully automated and expands/constricts file sizes to the ordered size. Resolution varies based on the substrate and ink used to print the final product. If your artwork needs to be scaled, we recommend using the following information as a basic guide:

Outdoor Banners:
Full scale at approximately 100dpi
Half scale at approximately 200dpi
Quarter scale at approximately 300dpi

Note: Banners larger than 15 feet will print below 100dpi

Flags:
Full scale at approximately 150dpi

Canvas:
Full scale at approximately 250dpi

Coroplast and Adhesive Vinyl
Full scale at approximately 200dpi

Foamcore:
Full scale at approximately 250dpi

PVC:
Full scale at approximately 250dpi

Indoor Banners, Car Magnets, Floor Graphics and Large Posters:
Full scale at approximately 300dpi

Table Runners:
Full scale at approximately 200dpi

Adhesive Vinyl:
Full scale at 100 dpi. vector artwork is preferred

Should I include any fonts with my files?

No, please ensure all fonts are outlined prior to file upload. If using Photoshop, please provide the flattened file only.

Should I include crop marks on my artwork so you know where to cut?

Absolutely not. Our tools give us exactly what we need to know when trimming your order. Please do not include crop marks, color bars, registration marks, or any other indicators that you do not want printed on the final piece.

I love borders on my banners and yard signs, but will that be a problem?

Yes. Borders are an issue because all substrates will vary from batch to batch making exact cuts very difficult. We recommend that you do not design your file with a border. If you do. we will not reprint an order with borders of varying widths. If you absolutely must have a border make it at least 2 inches in thickness, however, we still do not recommend borders.

If my files are in Illustrator and my artwork clearly has the required bleed necessary for your signs substrate guidelines, why do I still get an email asking me to upload new files with correct bleed?

Often times, your artwork itself is set-up correctly – however, when you save as PDF – your PDF file will only output the size you have in your document set-up. To ensure your bleed is always acknowledged, you must include the bleed on your artboard (Document Set-up) in addition to the actual size of your finished size desired. i.e. If you order a 24" x 18" Coroplast, your artwork with bleed and document set-up both should actually be 25" x 19".

My file contains a transparency, will it print OK?

No. Even the smallest transparency issue will cause problems with a printed file. It is always best to flatten any file you send to us. Outline fonts and ensure that your file is in CMYK mode for best results. We consider flattening transparency part of basic file setup and will not check for this issue. If you are uncertain how to flatten transparencies in your file or if you would like us to explain how to check for transparency problems please contact us prior to submitting an order.

May I submit multiple artwork for a single order?

At this time we can only accept 1 piece of artwork for any single job of any quantity.

What settings should I use to create my PDF in Adobe Illustrator?

Different versions of Illustrator– have different presets in the “Save PDF" dialog. The PDF presets in Illustrator CS will not save the PDF to the correct document size if any artwork extends past the edge of the document size. It will include all objects, including those that are not visible, producing a PDF with excess white space. This will produce a PDF that is the incorrect size. If not caught prior to submission it will not print as intended.

For Illustrator CS2 and above it is recommended to use the “High Quality Print" preset.

Every file is different and it is not– feasible– to include all possible issues in this FAQ. It is always best to double check your PDF for size and excess white space before uploading.

I am making a double sided directional sign with arrows. What do I need to consider to make sure the sign comes out correctly?

When using arrows on a double-sided sign, special care will need to be taken with the direction of the arrows. If you want the arrows on both sides of the sign to point the same direction when the sign is printed the arrows need to be set up in opposite directions on the production files. It's complicated, we know. See the example illustration below.

FAQ Directional Signs

What is the radius of your rounded corner magnets?

Our rounded corner magnets have a 1" radius. If you would like assistance setting up your rounded corner magnets, please see the bottom section of our templates page for rounded corner magnet templates.

How do I set up a fabric/canvas banner order?

For Canvas banner, your files should be in 200 – 250 DPI and CMYK. No bleed is required for us to produce a Canvas banner order but you do need to take into account your own mounting / framing needs.

Here are some rules to keep in mind when creating or checking artwork for Canvas banner:

  • Do not use borders. Stretching may occur in any mounting / framing process and the borders may become uneven.
  • We will not reprint orders that have been damaged during mounting / framing by an outside company.
  • Your artwork should measure the finished size you need and include any additional area for mounting / framing.
  • Since there are many types of mounting applications, we do not include mounting hardware with any Canvas banner print.

How do I set up a Mounted Canvas order?

Gallery Wrapped Canvas:
Wraps your artwork around the edges of the stretcher bars so you see the image on the face and sides of the frame.

Museum Wrapped Canvas:
Uses your photo on the front of the frame and a solid color is added for the edges. It is best that the color for the edges matches the artwork.

For Mounted Canvas, your files should be in 200 – 250 DPI and CMYK. They are printed and then gallery wrapped with 3/4" stretcher bars.

We require the artwork to follow our templates. This will help visualize the gallery wrap width. 

Here are some rules to keep in mind when creating or checking artwork for Mounted Canvas:

  • Do not use borders. Stretching may occur in any mounting / framing process and the borders may become uneven.
  • We currently only offer gallery wrap for all our Mounted Canvas products.
  • Since there are many types of mounting applications, we do not include mounting hardware with any Mounted Canvas print.

Here is an example of how the gallery wrap will look.

How do I set up and create a Clear Window Cling with white ink?

With Clear Window Clings, you have the option to use white ink as an overprint so your printed graphic can be opaque in some areas and transparent in others. This will allow for vibrant, crisp color.

Similar to Spot UV masks, White Mask files are separate from your artwork files and black color indicates where the white ink will print.

Make sure to create your mask file the same size as your color art file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF and use 100% K.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the area will represent the Clear Window Cling stock.

Black in the White Mask file indicates where white ink will be printed. Remember the following when creating a white mask for your white ink base:

– White ink base will be printed behind any color that’s in your Artwork Layer.
– Areas with color but without a White Mask will be printed with color directly on the material. These areas will have somewhat transparent color due to the Clear substrate.
– Areas with color and a White Mask will be printed as opaque or solid color.
– Areas with a White Mask and no color will be printed as white.
– The black for the White Mask file must be 0% C 0% M 0% Y 100% K or it will not be recognized by preflight.

If your Clear Window Cling is intended to be viewed from the outside of a window, please select “Mounted From Inside" when building the product. Also, the artwork should be reversed prior to submission. See images below.

How do I set up Contour Cut files?

For contour cut orders, two separate files must be uploaded: one regular artwork file, and one cut mask file. The cut mask file must be an all vector, PDF file uploaded at the same time as the artwork file.

We cannot accept any cut mask files that are made using a raster based program (e.g. Photoshop).

  • When being cut, the blade will follow the cut mask line you’ve created. It is recommended that you keep your perimeter cut line slightly inside the border of the image you are trying to cut out. This will avoid any obvious edges showing from your background once it is cut.
  • Do not use small/thin cut areas, or have perimeter cut lines that are too close together. At least 0.5" must separate your perimeter cut lines from each other. We will not reprint any order with perimeter cut lines that are too close to one another.
  • Your contour cut line should be a smooth fully closed path. No disconnected lines or open paths will cut. If your cut line is ragged or has any imperfections, they will show up in the final piece

Only one cut per order will be allowed. Please do not add multiple cuts in a single file.

We will not reprint any order attributed to improper file setup or layout.

General/Misc. FAQ

What is the difference between raster and vector?

Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.

Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency – this greatly adds to file size and you must have correct settings in your “Document Raster Effects Settings" to ensure best output for these effects. If you're doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings at default 72 DPI – you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

Which program do you recommend for best quality output of my order?

While it is not mandatory, we prefer Adobe formats (such as PDF) – if you're using a program outside of Adobe, it will have to be exported from whichever program is being used as one of the following file types – PDF, JPG, or TIF – prior to uploading.

Do you print using any Spot or Pantone colors?

We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to uploading your file.

What size are your Grommets? How far apart do you typically place them?

We use #2 grommets, they are 3/8" and brass in color. Grommets are placed in all 4 corners, or Top Corners only. Grommet are placed 1 inch from each corner. Starting point from left to right and top and bottom corners.

Do you offer double-hemming on any of your outdoor products?

In addition to sewn hems, we also utilize a hot air welding system that is far stronger than a standard sewn hem, making the need for double hemming a thing of the past.

I have a small file that I need to have recreated in vector format for a large print - what do you recommend?

There are quite a few companies that do just this – convert raster artwork to vector. There are even programs you can buy to accomplish this task. You might want to try a Google search for Raster to Vector art services.

How can you offer such low prices?

Most printing companies run individual jobs on one sheet. We will utilize the maximum square inch of the sheet by impositioning jobs together dispersing the fixed cost of a job between several projects and then we pass the savings on to you.

How do I store my banner for later use? Is there any maintenance or cleaning required?

When you are done displaying your banner – in order to maximize your future usage, you must keep it clean, dry, and in a dry cool place while it is not in use. Your outdoor vinyl banner will probably get pretty dirty from all the elements during it's time being displayed. The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and luke warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Any wetness left on the banner will cause mildew and may ruin some of your banner over time.

Once your banner is completely dry – roll it up with the image outward – to avoid any cracking of the printed side. Do not roll your banner super tight or super loose – this will allow for some breathing room while it is stored. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.

How many H-Stakes do I need for my sign?

2-step H-Stake: Typically used for 24" x 18" and smaller. For signs larger than 24" x 18" we recommend using 2 separate H-Stakes. The wire gauge size used for our H-Stakes is 9 gauge.

Do you colormatch?

We do not colormatch.

How should I care for and store my 30mil Car Magnets?

Magnets are not always shipped flat, so it is highly recommended to lay them flat on the hood or roof of your car in the sun for a couple of hours before use. This will help evaporate any moisture build-up that accrued during shipment, if any, and it will help your magnets maintain a flat profile. You may want to keep them in a flat box or on a flat surface at all times and only handle them when cleaning and installing, to help maintain their flatness. We recommend you keep your magnets clean on both sides, as well as the placement area on your car door or area of your choosing must also be clean and free of oils, dust, dirt, and other build-up. It's a good idea to take your magnets inside your home or garage away from the elements and lay them flat in a cool dry place, while not in use. You can clean your magnets with a soft moist cotton cloth with water, no abrasive cleaners. It's recommended that you do not stand them up on their side, as they may wilt and might not lay completely flat on the surface of your car door after wilting. These suggestions are to help the longevity of your magnets.

Note: Be sure to remove the magnet once or twice per week, place it inside your home or garage away from weather elements and lay them flat in a cool dry place while not in use so as to avoid problems from excessive heat exposure.

What is the best way to install my order?

We recommend professional installation for all of our products. Take into consideration where the product will be placed and the stresses it may be subjected to, such as wind. We stand behind all of our products and will QC all orders to the best of its ability but we will not be held responsible for damages resulting from improper installation or use.

How do I apply the Wall Graphics to the surface I want and what are the recommended surfaces?

Wall Graphics are best suited for surfaces like walls, desks, laptops, and glass. Before applying, clean the surface area with a damp cloth and allow it to fully dry. If any dirt or dust particles remain, they may stick to the low-tack adhesive and reduce the number of times you can reapply the Wall Graphic.

To clean your Wall Graphic, we recommend using a soft, damp cloth on its non-adhesive side. Do not use soap, or any other abrasive cleaning agent, as it may affect the printed surface.

For outdoor applications or vehicles, please see Adhesives or Window Graphics.

Are you using archival inks and canvas for your Canvas banner / Mounted Canvas products?

We are not currently using archival media or inks for our prints.

Are there special concerns when ordering Mounted Canvas?

Torquing of stretched canvas may occur to mounted canvas due to climatic changes such as temperature, humidity, or other changing environmental conditions. The stretcher bars are made of wood and are vulnerable to changes in humidity. It is recommended that stretched canvas print be kept in a stable climate controlled environment to minimize torquing. These issues maybe more prevalent in coastal locations and near large bodies of water where temperature and humidity levels are constantly changing.

Do your outdoor banners come seamed in one or more pieces?

Depending on size and other production variables your banner may be produced in multiple pieces that are seamed together. This production variable is to our discretion.

What are Rider Signs?

Rider signs are 4mm Coroplast and are designed to sit on top, or “ride" the standard coroplast signs using 8" metal rider pins. These rider pins are optional. Just like the regular Coroplast signs, these will have a linear effect due to the corrugated flutes. The inks used are UV Cured (dried).

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Click image below to view larger:

What is 15oz Blockout Vinyl?

Blockout Vinyl is an opaque material that will not let sun or any light through it. It is also not transparent when looking at it from the back. It’s heavier and more durable than our 13oz Banner material plus it’s low curl so even if it’s stored in a tube, it will stay smooth when rolled out. Blackout Vinyl is perfect for hanging banners or signs where banner opacity is needed.

What are flags and how do I set them up?

1. How do I set up artwork for Flags?

Feather and Teardrop Flags: Text and graphics should be placed at least 0.5" from the edge of the hem for safety. Artwork can be wrapped around the pole, but again keep important elements clear of the pole pocket seam and the hems.

Bleed: ensure you have 0.5" on all sides of your artwork, do not add crops.

Pole Flags: Text and graphics should be placed at least 0.5" from the edge of the hem for safety. We will professionally hand sew 0.5" hems around the Pole Flag.

Bleed: ensure you have 0.5" on all sides of your artwork, do not add crops.

Download and use our flag templates to ensure your artwork is set up correctly.

2. How are flags printed and what material are they made of?

Our flags are printed using superior quality dye sublimation equipment on lightweight 3oz polyester. Pole Flags have an additional Reinforced Grommet Strip made of canvas on either the left or right side of the flag for wind resistance.

3. Is the 3oz polyester flag material flame resistant?

Yes, the 3oz polyester flag material is flame resistant under normal conditions. Avoid exposure to open flame and exceedingly high temperatures. Avoid exposure to strong oxidizers, bases, and acids.

4. Does the fabric on the Feather and Teardrop Flags touch the ground or floor?

No, the actual flag material is approximately 1.5 to 2 feet shorter than the height of the flag when assembled on the flag pole.

5. What different flag shapes do you offer?

Feather Flags: shaped like a feather.

Teardrop Flags: shaped like a teardrop.

Pole Flag: rectangular flag.

6. What kind of hardware is available for flags and do they require assembly?

Feather/Teardrop Flags have the option to include indoor or outdoor hardware. The flag material will be neatly folded and packed in a flexible bag. The hardware comes in a black travel bag. Both items will be carton packed together. Assembly is required.

Indoor – X-Stand/Cross base includes:

1. Flag pole

2. X-stand / cross base

3. Cord

4. Travel bag

5. Water tube (to stabilize the flag)

Outdoor – Ground-Stake/Spike base includes:

1. Flag pole

2. Spike base

3. Cord

4. Travel bag

Pole flags have the option to include 6ft Pole hardware with 2 position plastic wall bracket.

The hardware includes:

1. 6ft Pole

2. 2 position wall bracket

3. Wall mounting kit

7. What is the actual height of the Feather/Teardrop flags?

The actual flag pole hardware is the height advertised, however, the installed flag will be shorter depending on installation, stand type and the tension applied to the fabric and cord.

8. What is the difference between the Feather Flag Jumbo and Feather Flag Regular?

The difference between the jumbo and regular feather flag is the width of the flag.

  • Feather Flag Jumbo is 34" wide
  • Feather Flag Regular is 29" wide
9. Can the same flag pole/hardware be used with different flag sizes?

Yes. See chart below:

10. Is there a chart available to compare different flag heights?

Yes. Please see our Flag Height chart below:

11. What are the Flag Pole Directions “Pole Pocket on the Right" and “Pole Pocket on the Left" for Feather and Teardrop Flags referring to?

12. Can I use my Feather and Teardrop Indoor Hardware/Cross Base for outdoors?

Yes, the indoor hardware includes a water bag that sits on the top of the cross base and adds weight and stability for outdoor use on hard surfaces such as concrete and asphalt. It is recommended that you test your specific application.

13. What is the option “Grommetstrip Position" for Pole Flags referring to?

14. What color thread is used for hemming Flags?

Option for white or black thread hemming is available.

Can I order the retractable banner stand parts individually?

Yes, retractable banner stand parts are available. Contact us for pricing.

What are Table Covers and how do I set them up?

1. How do I set up artwork for Table Covers?

It is highly recommended to use our templates for Table Throws and Table Runners. We require a 0.5 inch bleed on all sides. Leave a 1 inch safe zone on all sides.

2. How are Table Covers printed and what material are they made of?

Table Throws are printed on premium 9oz polyester using superior quality direct to fabric dye sublimation equipment.

3. Are Table Covers machine washable?

Yes, Table Covers (Table Throws & Table Runners) can be machine washed in cold water with mild detergent using the gentle cycle. Tumble dry on low to prevent fabric shrinking, and steam to release wrinkles if necessary.

4. Is the 9oz polyester Table Cover material flame resistant?

Yes, 9oz polyester Table Cover material is flame resistant under normal conditions. Make sure to avoid exposure to open flames and exceedingly high temperatures. Also, avoid use of strong oxidizers, bases, and acids with this product.

5. What are the artwork setup instructions for Table Runners?

Text and graphics should be placed at least 1" from the edge of the fabric. For example, if you order a 30" x 84" Table Runner, the live image area will be 28" x 82". 4over will professionally hand sew 1" hems around your Table Runner. Bleed: Ensure you have 0.5" on all sides of your artwork and please do not add crops.

6. What is the difference between 4-sided and 3-sided Table Throw?

4-Sided Table Throw: Covers the entire table top (standard size) and has a 30" drape on each side. Also referred to as Closed Back.

3-Sided Table Throw: Covers the entire table top (standard size) and has a 30" drape on the front and left and right sides, while the back has an 8" drape. Also referred to as Open Back.

7. What size table are Table Runners designed to fit?

Table Runners will fit most 30" wide x 30" high convention tables of varied lengths. This product is designed with a total drop area of 54", allowing for 27" drop in front and back (or any set of drop lengths equal to 54" that don't exceed 30" on one side of the table).

8. What size tables are Table Throws designed to fit?

6ft Table Throws fit standard 6ft tables with the following dimensions: 72" L x 30" W x 30" H.

8ft Table Throws fit standard 8ft tables with the following dimensions: 96" L x 30" W x 30" H.

9. What color thread is used for hemming Table Covers?

Option for white or black thread hemming is available.

What are Window Clings and how do I set them up?

1. What material are Window Clings made of?

Clear Window Clings are made of 8mil thick clear glossy material with a paper backer that will be peeled off prior to application. They are suitable for indoor or outdoor use. Ideal for POP signage on glass or other very smooth, clean surfaces. Excessive heat or cold will not allow the product to cling to the surface.

2. How do I set up and create a Clear Window Cling with white ink?

With Clear Window Clings, you have the option to use white ink as an overprint so your printed graphic can be opaque in some areas and transparent in others. This will allow for vibrant, crisp color.

Similar to Spot UV masks, White Mask files are separate from your artwork files and black color indicates where the white ink will print.

Make sure to create your mask file the same size as your color art file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF and use 100% K.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the area will represent the Clear Window Cling stock.

Black in the White Mask file indicates where white ink will be printed. Remember the following when creating a white mask for your white ink base:

– White ink base will be printed behind any color that’s in your Artwork Layer.
– Areas with color but without a White Mask will be printed with color directly on the material. These areas will have somewhat transparent color due to the Clear substrate.
– Areas with color and a White Mask will be printed as opaque or solid color.
– Areas with a White Mask and no color will be printed as white.
– The black for the White Mask file must be 0% C 0% M 0% Y 100% K or it will not be recognized by preflight.

If your Clear Window Cling is intended to be viewed from the outside of a window, please select “Mounted From Inside" when building the product. Also, the artwork should be reversed prior to submission. See images below.

3. Are Window Clings reusable?

As long as the cling remains clean it can be reused several times. We recommend that you keep the backing to protect the cling if you plan to reuse it.

4. How do I install a Window Cling?

Start with by thoroughly cleaning and drying the window or application surface. Use a spray bottle filled with soapy water to spray to completely cover the application area. We recommend 1% soap and 99% water. Carefully peel away the backing and avoid letting the cling fold over on itself. Place the side that had the backing against the surface and apply the cling to the window. Use a squeegee or credit card to squeeze out access water pressing from the center outwards. You can spray more soapy water on the back of the graphic to lubricate the surface as you are eliminating air bubbles.

What are Telescopic Backdrop Banner Stands and how do I set them up?

1. What are Telescopic Backdrop Banner Stands (Banner Included)?

Telescopic Backdrop Banner Stands are adjustable backdrops or step and repeat banner stands. Each stand can be adjusted 5-10 feet horizontally, and 3.5-8 feet vertically. We currently offer 95" X 96" (7ft 11 inches X 8ft) 13oz scrim vinyl Banner with 4 inch pole pockets on top and bottom with each stand, but the hardware can be purchased separately  – these can be used with other substrates with 4 inch pole pockets on top and bottom.

2. What is the file requirement for Backdrop Banners?

We ask that no bleed or crop marks be added. Your file should be 95" x 96". The file can be 150 dpi at full scale.

3. How are the Backdrop Banner Stands shipped?

The Banner and the Stand for Backdrop Banner Stands are shipped separately.

The Banner Stand is shipped inside of a Canvas Carry Bag, and the Banner is rolled and shipped inside of a square tube box.

4. What size are your Telescopic Backdrop Banner Stands (Assembled and Disassembled)?

When Assembled, the Backdrop Banner Stand can be adjusted 5-10 feet horizontally, and 3.5-8 feet vertically.

When disassembled, each Backdrop Banner Stand fits into a carry bag. The bag size is approximately 40" X 9" X 3".

5. Can I order the hardware separately?

Yes, the hardware can be purchased individually in our Marketplace category under “Banner Stands and Parts".

6. Can I use a smaller or bigger Banner with the Telescopic Backdrop Banner Stand?

Yes, you can use a Banner from as small as 5ft X 3.5ft on up to 10ft X 8ft with 4 inch pole pockets on top and bottom.

What diameter poles can I use with 2" and 4" pole pockets?

Our 2" Pole pockets have approximately 1" circumference and can be used with up to 1" diameter poles. Our 4" Pole pockets have approximately 2" circumference and can be used with up to 2.5" diameter poles.

What are A-Frame Signs and how do I set them up?

 What are A-Frame Signs?

A-Frame Signs are stands that are shaped like the letter “A." They can be used indoors and outdoors. A-Frames comes with a 24" X 18" double-sided 4mm White Coroplast Sign. A 24" X 6" double-sided 4mm White Coroplast Rider Sign can be purchased separately in the Signs category and can be installed at the top of the A-Frame.

 What is the file requirement for A-Frame Signs?

We ask that no bleed or crop marks be added. Create your file in the size ordered or proportional 24" X 18" for the primary sign. The file can be 200 dpi at full scale.

 How are A-Frame Signs shipped?

A-Frame Signs are shipped in a single box along with the 24" X 18" double-sided 4mm White Coroplast and 2 clips.

 What is the weight and dimension of the A-Frames?

The dimensions of an A-Frame are: 33" H X 29" W X 2" D. The weight of a single Frame (including the 24" X 18" sign) is 12lbs.

 What color is an A-Frame Stand?

A-Frames are black colored.

What are Fabric Tube Displays and how do I set them up?

What are Fabric Tube Displays?

Fabric Tube Displays feature high quality graphics printed individually using dye sublimation on 9oz Premium Polyester fabric. They are sewn together to create a double sided display that cannot be missed. Connect and fasten the stand’s poles together by pushing down on the locking mechanism. Once the poles are connected and the locking mechanism pops out, the poles are secure. Screw the ends of the poles into the stand’s base to ensure stability. Slip the fabric over the frame to complete the display. Fabric Tube Displays come equipped with a portable carrying case to store the stand’s parts and make travel and setup a breeze.

What are the file requirements for Fabric Tube Displays?

Files must be sent in pdf file format and must contain a 1” bleed on each side.

Example: Finished size: 24”X90” With bleed: 26”X92”

Are the Fabric Tube Displays interchangeable?

Yes. They are interchangeable. To order the fabric only, you would need to choose the “None (Fabric Only)” option and we will send you a printed, sewn fabric replacement.

Does my Fabric Tube Display come with a carrying case?

Yes. A carrying case is provided with your fabric Tube Display.

What is the weight and dimensions of the Fabric Tube Displays?

Stand Size: 24” x 90” Carrying Case: 34.5” x 10.5” x 2.5” Weight with Fabric: 14lbs

Stand Size: 36” x 90” Carrying Case: 38.5” x 11.5” x 2.5” Weight with Fabric: 18lbs

How Do I install my Fabric Tube Display?

Connect and fasten the stand’s poles together by pushing down on the locking mechanism. Once the poles are connected and the locking mechanism pops out, the poles are secure. Screw the ends of the poles into the stand’s base to ensure stability. Slip the fabric over the frame to complete the display.

What are Event Tents and how do I set them up?

1. What are Event Tents?

Event Tents are the perfect large-scale marketing medium to get noticed at festivals, conventions, trade shows, and more. They are printed using a superior quality dye sublimation process. They include 4 fabric panels that can feature up to 4 different designs (one for each side). Each panel is sewn together and set up on a 10’ x 10’ aluminum pop-up canopy tent. Please note: The Tent Fabric material comes in white only.

2. How do I set up my Event Tent file?

Text and graphics should be placed at least 0.5" from the edge of the cutline for safety. We will professionally hand sew the panels together. Ensure you have 0.5" bleed on all sides of your artwork. Do not add crop marks.

3. Can I use different artwork for each side/panel?

Yes. You have the option to upload up to 4 different designs. If the same image will be used for all four panels you will need to upload it for each side/panel.

4. Is the tent difficult to set up?

The frame is designed to easily pop up and can be set up in less than 10 minutes. We recommend at least two people be involved. 

5. What are the shipping weight and dimensions of an Event Tent?

Event Tents ship in two boxes. One box contains the hardware which weighs 40lbs and measures 63" L x 10.5" W x 10" H. The other box contains the printed tent material which weighs 12lbs and measures 25" L x 19" W x 2.25" H.

6. How can I maintain my Event Tent?

We recommend cleaning with a soft moist cotton cloth, mild dishwashing liquid, and lukewarm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing.

7. Can I remove the printed fabric from the frame?

Yes. The fabric is separate from the frame and can be removed.

What are Backlit Posters and how do I set them up?

1. What are Backlit Posters?

Backlit Posters are composed of a 9mil semi-rigid material that allows light through. The unique base film and quick-drying glossy top coat on this product are specifically designed for superior light diffusion resulting in vivid backlit graphics.

2. How do I set up my Backlit Poster file?

There are no special requirements for setting up Backlit Poster files. Please make sure the file has a resolution of 200 dpi at full scale. Ensure that you have 0.25" bleed on all sides of your artwork for a 0.5" total.

3. Will the poster come with hardware?

No, we do not offer hardware for Backlit Posters at this time.

4. Can I use my Backlit Poster outdoors?

Backlit Posters can be used outdoors as long as they are placed inside a lightbox that provides UV protectant sheets such as styrene or acrylic.

5. Why is my Backlit Poster printed dark?

Backlit posters are intentionally printed dark so that when placed into the lightbox and turned on, their true colors show.

6. Can some parts of my design be transparent?

Because white ink is not used, large portions of transparent (white) spots in your design could result in the lightbox pattern being visible through your Backlit Poster.

What are Aluminum Floor Graphics and how do I set them up?

1. What are Aluminum Floor Graphics?

Aluminum Floor Graphics feature a rugged 20 mil aluminum foil material designed to naturally conform to the texture of rough or smooth surfaces. The high-friction/slip-resistant surface improves the stability of pedestrian traffic in the area it is applied and is designed to withstand hot and cold weather conditions. This material exceeds anti-slip safety standards, both when wet and dry.

2. What is the life expectancy of Aluminum Floor Graphics?

Aluminum Floor Graphics are printed directly on materials using UV cured inks, rendering it rated for outdoor use. Although this product is designed for outdoor use, harsh weather conditions and extreme traffic may wear down the slip-resistance and require the graphics to be replaced sooner for safety precautions. Indoor applications and locations with lighter pedestrian traffic can prolong the material’s lifespan.

3. Can I use this material on hard surfaces such as concrete, brick, etc?

Yes, this material can be used on fairly even, harder surfaces such as concrete, brick, epoxy, etc. For best results, we recommend using a hard rubber roller to roll on the surface of the material after application.

4. Can I request a custom cut or contour cut on Aluminum Floor Graphics?

Yes, custom shapes can be requested through the estimating panel on our website.

5. How are Aluminum Floor Graphics printed?

UV cured inks are printed directly onto the surface of the aluminum panel, resulting in a longer outdoor lifespan.

6. What are the file requirements for Aluminum Floor Graphics?

Files must be submitted in PDF format, without crop marks. Text and graphics should be placed at least 0.5” from the edge of the cutline for safety. Ensure you have 0.5” bleed on all sides of your artwork.

7. How do I apply Aluminum Floor Graphics?

Sweep your desired area clear of dirt, debris or moisture (if the surface is oily, it may need to be power washed with a commercial degreaser). Peel off the release liner from the floor graphic, lay flat on the surface and compress by hand with a roller. Make sure all edges are completely adhered. The high performance pressure-sensitive adhesive provides superior holding strength, enabling it to be ready for immediate use. It can be applied at temperatures of 33℉ / 0℃ or above. Please note, you MUST consider the temperature of the surface to which you’re applying. For instance, stone and metal surfaces are often colder than air temperature. It is ALWAYS recommended to test the application when the temperatures hover around freezing. For best results, it is recommended to apply your floor graphic in temperatures of 50℉ or above.

8. How can I achieve best results when installing Aluminum Floor Graphics?

For maximum bonding results, we recommend using a hard rubber roller to roll on the surface of the material after application. The material can be used on fairly even, harder surfaces such as concrete, brick, epoxy, etc.

9. Are Aluminum Floor Graphics recyclable?

Yes, Aluminum Floor Graphics are made from aluminum and contain no PVC or hazardous elements. It can be disposed with aluminum recycling.

What are Gator Board Signs and how do I set them up?

1. What are Gator Board Signs?

Gator Board Signs (a.k.a. Gator Foam Boards) are comprised of extruded polystyrene foam bonded between two layers of wood-fiber veneer. They're stronger and more durable than foam core and just as lightweight.

2. What is the file requirement for Gator Board Signs?

Ensure you have 0.5" bleed on all sides of your artwork. Please do not add crops.

3. Can I use Gator Board Signs for exterior signage?

Yes. Gator Boards can be used for exterior signage. They are rated to have a medium-term application life for both interior and exterior usage.

4. What color Gator Boards are available?

Gator Boards are available in White or Black.

What are Sidewalk Signs and how do I set them up?

1. What are Signicade® Sidewalk Signs?

Signicade® Sidewalk Signs are stands shaped like the letter “A." made out of plastic. They are paired with 4mm White Coroplast and can be used indoors and outdoors. They are available with your choice of two 4mm White Coroplast Signs (One Sided or Double Sided Print). We carry three different models/sizes: Signicade® Deluxe – Fits 24" x 36" Sign, Signicade® MDX – Fits 18" x 24" Sign, and Quick Sign® – Fits 24" x 18" Sign.

2. What is the file requirement for Signicade® Sidewalk Signs?

Ensure you have 0.5" bleed on all sides of your artwork. Do not add crops.

3. What is the weight and dimension of the Signicade® Sidewalk Signs?

Signicade® Deluxe Outside Dimensions: 46.375”H x 27.125”W x 3.125”D Weight: 20lbs

Signicade® MDX Outside Dimensions: 31.5”H X 20”W x 3”D Weight: 8lbs

Quik Sign® Outside Dimensions: 31.5”H x 26”W x 2”D Weight: 7.5lbs

What are Aluminum Dye Sub panels and how do I set them up?

1. What are Aluminum Dye Sub Panels?

Aluminum Dye Sub Panels are printed on 0.045" white gloss panels using dye-sublimation. These aluminum metal prints enhance photo vibrancy for an eye-catching impact. Aluminum Dye Sub Panels are available in a variety of sizes with an optional stand-off accessory sold separately.

2. How do I set up my Aluminum Dye Sub file?

Ensure you have 0.25" bleed on all sides of your artwork. Do not add crop marks.

3. What color are the Aluminum Dye Sub Panels?

Our Aluminum Dye Sub Panels contain a white gloss side and a raw aluminum side. Currently we only offer printing on the white gloss surface.

4. Are there any finishing options available?

Yes. We currently offer the following options:
3/8 " Drill Hole with hole placement 1 inch from each corner, Round or Straight Corners, Contour Cuts and 5/8" X 1" Stand Off hardware.

5. Can I use the Aluminum Dye Sub Panels outdoors?

Aluminum Dye Sub Panels are intended for indoor use only.

6. Are there any mounting options available?

Yes. 5/8" X 1" Stand Off hardware is available, but be sure to select “drill hole options" so that the hardware can be installed.

7. What sizes are offered for Aluminum Dye Sub Panels?

Sizes offered range from 4" X 4" – 45" X 35"

What are Aluminum Heavy Duty Signs and how do I set them up?

1. What are Aluminum Heavy Duty Signs?

Aluminum Heavy Duty is printed on a sturdy, rust-proof 0.08” aluminum for maximum outdoor durability. Most commonly used outdoors, although functional indoors as well. Common uses include: parking signs, traffic signs, factory and warehouse notifications, directional signage and more.

2. How do I set up my Aluminum Heavy Duty file?

Ensure you have 0.5" bleed on all sides of your artwork. Do not add crop marks.

3. What color are the Aluminum Heavy Duty Signs?

Our Aluminum Heavy Duty Signs contain a white surface on both sides.

4. Are there any finishing options available?

Yes. We currently offer the following options: 3/8" Drill Hole with hole placement 1 inch from each corner, Round or Straight Corners, Contour Cuts and 5/8" X 1" Stand Off hardware.

5. Can I use the Aluminum Heavy Duty Signs outdoors?

Yes. They are suitable for both indoor and outdoor applications

6. Are there any mounting options available?

Yes. 5/8" X 1" Stand Off hardware is available, but be sure to select “drill hole options" so that the hardware can be installed.

7. What sizes are offered for Aluminum Heavy Duty Signs?

Sizes offered range from 4" X 4" – 46" X 36"

8. How are the Aluminum Heavy Duty Signs Printed?

UV cured inks are used to print directly on to the surface of the Aluminum making the product last longer outdoors.

What are Acrylic Signs and how do I set them up?

1. What are Acrylic Signs?

Acrylic boasts a variety of high-performance properties, among the most important being its optical clarity, low UV sensitivity, and overall weather resistance. Acrylic offers clear, glass-like brilliance and translucence, but is much lighter and much more durable than glass.

2. How do I set up my Acrylic Signs artwork file?

Color Spec Option: 4/0 (with No Mask) – Artwork must be reversed prior to submission.

  • Ensure you have 0.5" bleed on all sides of your artwork.
  • Do not add crop marks.

Note: Since 4/0 is printed without a White Mask and is printed directly on the material, the image will have somewhat of a transparent appearance due to the Clear substrate.

Color Spec Option: 5/0 (with Mask) – Artwork must be reversed prior to submission.

  • Ensure you have 0.5" bleed on all sides of your artwork.
  • Do not add crop marks.

White ink can be used as an overprint so your printed graphic can be opaque in some areas and transparent in others. This will allow for vibrant, crisp color. Make sure to create your mask file the same size as your color art file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF and use 100% K. 

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the area will represent the Acrylic Sign. 

  • White ink base will be printed behind any color that’s in your Artwork Layer. 
  • Areas with color but without a White Mask will be printed with color directly on the material. These areas will have somewhat transparent color due to the Clear substrate.
  • Areas with color and a White Mask will be printed as opaque or solid color.
  • Areas with a White Mask and no color will be printed as white.
  • The black for the White Mask file must be 0% C 0% M 0% Y 100% K or it will not be recognized by preflight.
3. What color are the Acrylic Signs?

Our Acrylic Signs are Clear.

4. Are there any finishing options available?

Yes. We currently offer the following options:
3/8 " Drill Hole with hole placement 1 inch from each corner, Round or Straight Corners, Contour Cuts and 5/8" X 1" Stand Off hardware.

5. Can I use the Acrylic Signs Outdoors?

Yes. They are suitable for both indoor and outdoor usage. We recommend testing before using outdoors.

6. Are there any mounting options available?

Yes. 5/8" X 1" Stand Off hardware is available, but be sure to select “drill hole options" so that the hardware can be installed.

7. What sizes are offered for Acrylic Signs?

Sizes offered range from 4" X 4" – 46" X 36"

8. How are the Acrylic Signs Printed?

UV cured inks are used to print directly on to the surface of the Acrylic making the product last longer outdoors.

What are Aluminum Sandwich Boards and how do I set them up?

1. What are Aluminum Sandwich Boards?

Aluminum Sandwich Board are printed with UV inks and comprised of two .012" aluminum sheets with a polyethylene core, resulting in a total thickness of 1/8" (3mm). They are lightweight and come in two pre-painted colors: White & Brushed Silver. Drill hole options are available for quick and easy attachment to posts, fences, walls and a variety of surfaces. Aluminum Sandwich Board are suitable for both indoor and outdoor use. Common uses include: real estate signage, customer/handicap notices, directional signs and much more.

2. Is there any other name for Aluminum Sandwich Boards in the market?

Yes. Aluminum Sandwich boards are also known as Dibond® and Aluminum Composite Material (ACM) and Aluminum Composite Panel (ACP).

3. What colors are offered for the Aluminum Sandwich Boards?

Currently they are available in a Brushed Silver / White combo. If you choose to print on the brushed silver side your panel will have a white back-side. If you print on the white surface your panel will have a brushed silver back-side. White boards are printed 4.0 (4color). Brushed Silver boards are printed 5.0 (4color w/ white ink).

4. Are there any mounting/finishing options available?

Yes. We currently offer the following options: 3/8" Drill Hole with hole placement 1 inch from each corner, Round or Straight Corners, Contour Cuts and 5/8" X 1" Stand Off hardware.

5. What is the thickness of the Aluminum Sandwich Board?

Our Aluminum Sandwich Board current offering is 3mm. They are comprised of two .012" aluminum sheets with a solid polyethylene core.

6. What is the edge color of the Aluminum Sandwich Board?

Aluminum Sandwich Boards have a black edge.

7. How are the Aluminum Sandwich Boards Printed?

UV cured inks are used to print directly on to the surface of the Aluminum Sandwich Boards making the product last longer outdoors. When printing on the Brushed Silver side (5.0) a separate white mask file will need to be uploaded. The white mask file will print as a base layer underneath your artwork file. This will help the colors “pop" on the Brushed Silver surface.

8. What are the file requirement for Aluminum Sandwich Boards?

Files must be submitted in pdf file format. Text and graphics should be placed at least 0.5" from the edge of the cutline for safety. Ensure you have 0.5" bleed on all sides of your artwork. Do not add crop marks.

9. Can I hang my Sandwich board Sign?

While we don't currently offer any hardware or instructions on how to hang the product, the Aluminum Sandwich Board is fairly lightweight, so it can be used for indoor hanging. Hanging the product with anything other than our supplied hardware is done at customer's discretion.

What is a Double Sided Retractable Banner and how do I set it up?

1. What type of files do I submit?

File format: PDF (preferred), AI, JPEG, TIFF, PSD, EPS (accepted).

2. How should my artwork be set up?

Please convert all PMS & Spot Color to CMYK format. Please Outline All Fonts and Embed All Images.

3. Are the banners printed on the same sheet?

No, 2 single sided banners are printed and then applied to the aluminum base.

4. Once retracted how do I store it?

Retractable banners come with a padded black bag for safe storage.

5. What material are the banners printed on?

Banners are printed on a 10 mil vinyl for flexibility and durability.

6. What resolution do I use to have the best clarity?

Resolution is to be 150 dpi to 300 dpi in actual size, anything else would result in blurriness or pixalation.

7. What type of finish does the Banner have?

The banner has a smooth matte finish which offers high print quality and versatility.

8. Can I use outdoors?

No. Double-sided retarctable stands are suitable for indoor use only.

What are 8mil Opaque Window Graphics and how do I set them up?

1. Are the 8mil Opaque Window Graphics see-through?

No. The 8mil Opaque Window Graphics are opaque offering excellent blockout coverage.

2. How do I know which side will have the Adhesive?

When ordering single-sided prints you can choose whether you want to mount your print on the inside or the outside of a window.

  • Prints to be mounted inside a window will have adhesive on the front.
  • Prints to be mounted from the outside a window will have adhesive on the back.

Double-sided 8mil Opaque Window Graphics the adhesive is always applied to the back.

3. What is the thickness of the 8mil Opaque Window Graphics?

The print material is 8mil and a 1mil adhesive film is applied for mounting. The over all thickness is 9mil.

4. Can I have two different images printed?

Yes, two different images can be printed back-to-back. Be sure to select the double-sided option for back-to-back prints.

5. How long do the 8mil Opaque Window Graphics last?

The removable adhesive from a standard window glass is up to 6 months, 1 year if left in same location, both based under normal exposure conditions.

What are Styrene Signs and how do I set them up?

1. How do I set up my artwork file for Styrene Signs?

Ensure you have 0.5" bleed on all sides of your artwork. Do not add crop marks.

2. What color are the Styrene Signs?

Our Styrene Signs are printed on a matte white substrate.

3. Can Styrene Signs be used outdoors?

Yes. They are suitable for both indoor and temporary outdoor usage. We recommend testing before using outdoors.

4. What sizes are offered for Styrene Signs?

Sizes offered range from 6" X 6" – 48" X 120"

5. How are the Styrene Signs printed?

UV cured inks are used to print directly on to the surface of the Styrene making the product last longer outdoors.

6. How do I care for my Styrene Signs?

A mild soap and water with a damp cloth can be used for cleaning. If signs are used outdoors, avoiding direct light and high winds with regular cleaning will extend their life.

How do I set up Fan Cutouts?

1. What are the file requirements?

We require a 0.5" bleed on all sides. Finish size will be 18" X 30", but the file size should 19" X 31" to allow for bleed.

2. Can I order a different size other than 18" X 30"?

Currenlty this product we offer as one size which is 18" X 30". However customers can order a different size through custom estimating but they will need to have their own custom cut file.

3. Can we print this on a different material other than 4Coro?

Currenlty we only offer this product on 4Coro. A custom estimate can be submitted to confirm if the product can be printed on a different material. If the product is able to be produced and still measures 18" X 30" the same template can be used. If its a different size then the customer must provide their own template.

4. Are there any mounting or additional options available?

Yes. Fan Cutouts have additional options for Grommets on all 4 corners, H-stakes and a 24" Easel Back.

5. Can I use this product Outdoors?

Fan Cutouts are produced with 4coro material, allowing the piece to be used outdoors. We do not recommend for the item to be left outside during difficult weather.

6. Can the Fan Cutouts stand up alone?

Yes, Fan Cutouts have an additional option for a 24" Easel Back which will allow for the product to stand on its own. When the option is selected, the Fan Cutout will ship with the Easel back already installed.

What are your hours of operation?

Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

When are you closed?

Our hours of operation are listed above. However, you can order on our website 24 hours a day, 7 days a week, 365 days a year.

Do you ever have a sale?

Yes, we do! Scroll down to the bottom of any page on the website and you will see a subscribe box. Enter your email address and click the subscribe button to signup for our newsletter and discounts. 

Glossary Of Print, Design, and Mail Terms FAQ

Legal FAQ

Is my work guaranteed?

Yes, we want you to be delighted with our printing! Since monitor calibration varies, your job will run to uniform ink levels. If you find a manufacturing defect, simply contact us for return instructions. This guarantee does not cover customer errors or gangrun imperfections.

Mailing FAQ

What are the Non-Profit Requirements:

  • Completed Non-Profit 3623 Form (please verify that all information is correct). Form can be downloaded here
  • Include the Non-Profit organization name and address as the return address on the mail piece artwork. Organization name and address must match the name and address on 3623 Form.

What are the minimum pieces required for mailing?

  • Presorted Standard – minimum 200 pieces
  • Presorted First Class – minimum 500 pieces
  • Non-Presort First Class – minimum 200 pieces
  • Non-Profit (Standard) – minimum 200 pieces

What type of paper can we ink jet for mailing?

We can ink jet on paper that does not have UV coating on postage side and address block.

  • 100lb book
  • 100lb cover
  • 4/1 14 or 16pt
  • 4/4 Spot UV or UV Front
  • Matte 14pt or 16pt
  • 70lb bright white
  • 80lb Cover
  • Aqueous Coating

What is the address/indicia layout for mailing?

You must have: 4w x 2.5h inches of blank space at the bottom right hand corner for addressing and barcode. 1w x 1h inches of blank space at the top right hand corner for the indicia/permit. (see figure below)

What is included in mailing services?

  • Data process of one mailing list ($25 for each additional list)
  • C.A.S.S. Certification (Coding Accuracy Support System)
  • N.C.O.A (National Change of Address)
  • De-dupe list
  • Pre-sorting
  • Ink-jet setup and addressing
  • Post Office delivery

How much is mailing service charge?

The mailing service charge is based on the quantity of your mailing order.

What is a PAMF?

Proof Authorization Mailing Form. Proof that is e-mailed to you after postage payment has been received and printing completed. Proof shows indicia and one random name from customer's mailing list ink jet on mailer to show placement. Indicia indicates the class of mailing.

What is the turnaround for mailing?

Mailing turnaround begins once PAMF is received. PAMF form submitted before the 1 P.M. (P.S.T) deadline will be considered the first day of turnaround. Here are the turnaround times for data processing:

200 – 25,000
1 – 3 business days
 
30,000 – 60,000
3 – 5 business days
 
70,000 – 100,000
5 – 7 business days

How do we get postage estimate?

Postage rates are on the mailing services site. Actual postage costs will be determined once we process your provided mailing list.

Is postage included in the mailing service cost?

No, postage is a separate charge.

How do we pay for mailing services?

Mailing services charges will be calculated at the time of your print Order when you choose the option “Yes, Mailing Services"

This charge will be included in your sub-total at the end of your order process and these charges will be applied to the credit card you use to place the order.

How do we pay for postage?

Postage has to be paid by check only. A copy of the check should be faxed/e-mailed to accounting department.

What happens to the remainders that are not mailed out?

You will have the option to ship the remainders to your default address, drop-ship the remainders to an address of your choosing, or have us recycle them for you.

Can we use our own permit instead of yours?

No, mailing service is only offered to customers that want to use our permit.

Do you mail for Non-Profit organizations?

Yes, if you have a Non-Profit account with USPS

Can an extra line be added to the addressing lines?

Our standard pricing includes a maximum 5 lines. Additional lines may require an extra setup and setup charge. Please message us with specifics for details.

Can we ink jet on your products using a different mailing house?

We do not guarantee or recommend this. Our ink jet machine uses a solvent-based ink and has a heating system to dry the ink. If you would still like to use a different mailing house, we suggest taking a sample of the product you will order to the mailing house for their approval.

Is mailing service offered on jobs done by other printers?

No, mailing service can only be done with jobs printed by us. We cannot address or tab jobs done by other printers as well.

What types of files are acceptable for mailing list?

We accept the following formats: .xls (Excel [recommended]), .csv (Comma delimited), .txt (ASCII text file)

Here is a sample of what the mailing list excel sheet should look like:

What class of mail is offered?

Presorted Standard

  • 200 pieces required to qualify for Presort Standard.
  • Post office delivery time is estimated two weeks.
  • Cheapest postage rate but longest delivery time.
 

Presorted First Class

  • 500 pieces are required to qualify for Presort First Class.
  • Post office delivery time is estimated 1 – 3 business days.
 

Non-Presort First Class

  • 200 pieces to qualify for Non-Presort First Class.
  • Post office delivery time is estimated at 1- 3 business days.
  • Non-Presort First Class is the same as placing a stamp on an envelope (no discount).
 

Non-Profit (Standard)

  • 200 pieces to qualify for Non-Profit mail.
  • Customer needs to provide proper documentation to qualify for Non-Profit rate. *(PS Form 3623)
  • Post office delivery time is estimated at stwo weeks (Same as Presort Standard).
  • Uses customer's Non-Profit account with our permit number.

What is Bundling and how does it work?

Bundling offers the convenience of sorting print orders into predetermined quantities for ease of use by you, your customers or for EDDM purposes. Orders will be bundled in quantities of either 50 or 100 pieces and they will be banded in accordance with USPS EDDM banding requirements.

Please Note:

  • Processing time for bundling your product may not be included in the turnaround time that you select when placing your order.
  • Please add 1 to 2 days to your turnaround time for this service.
  • The type of band we use may vary per facility subject to availability (Paper band shown below).
  • The maximum quantity offered for bundling is 25,000 pieces.

(Paper band shown below)

Ordering FAQ

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Goto Tools, Internet Options, Security Tab
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Goto Tools, Internet Options, Privacy Tab
Place the slider to Medium

Can I get a proof for my print job?

Job proofs MUST be ordered through the website shopping cart when ordering print. Just select Hard Proof in the extra order options when placing your order.

** If a proof is not ordered and/or paid for, we will not print a proof.

How do I order sizes that are not listed on the website?

When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, visit our custom quote page.)

I do not see what I want on the site!

If you find a product that isn't listed in our shopping cart system, visit our custom quote page.

Post Ordering/Status Checkup FAQ

I need to stop the press!

This term is a myth. Once the production process begins, there is no turning back.

How do I know when my order has shipped/how do I get my tracking number?

When your order has shipped you will receive an email with your tracking number and your profile order history will also be updated.

I never received an email stating my order has shipped!

That's because it may not have left the warehouse yet. Just log into your profile and go to your order history to check on the status of your order. If your project has been shipped you will be able to view your tracking information there also.

My order is scheduled for a delivery, when will it be delivered? (Delivery orders only)

When your order has completed production, a courier will deliver your items. It will be Monday-Friday between the hours of 9 am-7 pm.

(Saturday deliveries are by special arrangement only and the associated fees are slightly higher)

No one has called me yet regarding my order completion, is it ready?!

We have a very high amount of print volume and ONLY contact customers that have requested local delivery options. If your order status says shipped and you have not been contacted by your local pickup location by 3pm (Monday – Friday), please contact customer support .

If you selected UPS or AIRPORT for your shipping option, please refrain from calling the office for your tracking number but instead, log into your profile and view your order history.

Pricing/Payment Options FAQ

How many colors are included in the price?

Every product has it's own price calculator that gives an instant quote. Please view the product you are interested in purchasing and adjust the color option drop down menu for instant prices.

Can I make my flyer just two colors and will I save money?

Every product has it's own price calculator that gives an instant quote. Please view the product you are interested in purchasing and adjust the color option drop down menu for instant prices.

Can I pay you after my order has printed?

Unfortunately we must receive payment before any printing has begun. NO EXCEPTIONS!

Is it safe to send my credit card information over the internet?

Absolutely! Our website uses the latest in encryption technology.

What payment options are available?

We gladly accept American Express, Visa, Master Card, and Discover. If you prefer to pay with a money order, check, cash or PayPal please follow these instructions:

  • Place your order online (you must first call to get the override code for the payment page)
  • Initiate PayPal or mail us payment

After we receive payment and money has cleared, we will begin printing.

** We also offer credit terms for companies that meet the requirements. Please inquire for more details!

I am tax exempt, what should I do?

Please make sure you fill out a tax exempt certificate and send it to us BEFORE placing your order. From that point we will mark your profile as tax exempt and no tax will be collected from you. If you place your order first without being marked as tax exempt sales tax will be collected and remitted to the state.

Can you design my work?

Yes, contact us for more information and pricing.

Quotes FAQ

Samples

Shipping FAQ

What shipping options do I have?

We primarily ship with UPS and Airline Cargo. The airline is the fastest and most cost effective shipping method for orders that weigh over 50lbs. However, we can also ship FedEx, Greyhound, and US Postal Service. Simply give us your deadlines and we will work with you to get your project delivered in a timely, cost efficient manner.

My yard signs arrived, but my H-stakes have not.

We process H-stake orders separately from sign orders. Stakes and signs should both arrive on the same day but it is not uncommon for boxes shipped ground to arrive on subsequent days.

Where will my order ship from?

We have multiple production facilities. To see where your order will ship from to plan your shipping method accordingly look in the Print Job Details window when selecting your shipping method after uploading/finalizing your artwork.

Why do some of these shipping charges seem so high?

Due to the large physical size of large format products some orders may have higher than expected shipping charges. Unfortunately, there is little we can do as we are bound by the limitations set forth by our shipper, in this case UPS.

How are the Canvas Banners and Mounted Canvas products shipped?

Canvas Banners are rolled and shipped in a square tube. Mounted Canvas will ship no more than one per box to avoid damage during shipping.

How are the Polyester Banner products shipped?

Polyester Banners are folded neatly and shipped in either bags or cartons (depending on quantity ordered). While these materials are wrinkle-resistant, light ironing with low heat may be required prior to use.

Will my banner be folded or rolled?

Due to UPS shipping restrictions, banners that exceed 8' (feet) or 96" (inches) in length will be folded for shipping. These measures are implemented to ensure the most competitive shipping rates.

The banner arrived with creases or wrinkles because it was folded for shipping.

Folding oversized banners for shipping is a common practice among large format printers, carriers are optimizing the cubic space required to move packages, so odd size shipments are becoming more costly to move through their transportation network and conveyor systems. Our shipping team will use their best judgment when it comes to packing and shipping out your supersized banner. These measures are implemented to ensure the most competitive shipping rates.

How does Airport shipping work?

Each night, our shipper takes printed material to the airline cargo facility. From there, it gets shipped to your nearest airport. Most baggage claim centers are open 24 hours a day. You are supplied with a Airway Bill tracking number a.k.a. AWB which allows you to see exactly where your package is and it's scheduled arrival time. The slowest service is overnight, so your order typically arrives at your nearest airport the next afternoon, but you can also elect a “DASH" or PDQ to lock-in the first available flight. Typically airport charges are C.O.D. unless otherwise agreed upon when ordering. In most cities, the air cargo area is separate from the ticket counter. Please call to find out where the cargo area is located at your airport:

  • DELTA 800-DL-CARGO (1.800.352.2746)
  • US AIR 888-300-0099
  • SOUTHWEST 800-533-1222
  • AIR CANADA 800-877-5670

Technical FAQ

What is the difference between No Coating and UV coating?

No Coating is typically selected when the customer must write on the printed piece.

UV Coating is a very slick, glossy coating applied to the printed paper surface and dried on press with ultraviolet (UV) light. The slick surface of UV coating makes it eye catching, and therefore very popular for printing the covers of paperback novels. Because UV coating can cause slight variations in match colors, consulting with an ink manufacturer or printer will yield best results.

What are bleeds and do I need them?

Bleed is a printing term to describe having the color/image print directly to the edge of the paper. To do this, draw guides on the layout that are .125" from the edge all the way around. Make sure that any photographs or backgrounds that you want to bleed go clear out to the perimeter of the document, past the guidelines. After we have printed your piece, we will trim off that extra .125" all the way around and you have color all the way to the edges of your piece.

What is print tagging and does it apply to my job?

Print tagging is when a printer places a printing credit on a flyer. We put out a quality product and want credit for it! When we tag a printed piece, we will put printed by us using a 4pt font in a very obscure location. Under no circumstance do we tag business cards or reseller profiles. Tagging is optional. Select “Do not tag" in the standard options section on the price calculator when placing your order.

What if it takes longer then your advertised turnaround time?

We strive for perfection and typically “hit the mark", but sometimes things do happen that are out of our control. If it takes longer then the advertised turnaround time for your product to complete production then we will issue a credit of 10% of the printing charges, but it must be requested in writing within 3 business days from the estimated completion date. Under NO circumstances will we take responsibility for “lost promotion" time!

Substrate Guide FAQ

Adhesive Vinyl - Floor Graphics (4mil)

Our Floor Graphics are printed on 4mil flexible vinyl and have a removable acrylic adhesive. 6mil of clear overlaminate is added for a total thickness of 10mil. Suitable for short-term interior applications, the base vinyl will adhere well to most surfaces and can be easily removed from them as well.

Tile, laminate or other smooth floor types must be thoroughly cleaned prior to Floor Graphic application. Make sure that painted floors have excellent paint adhesion before application as well. The base vinyl is not recommended for concrete, asphalt, carpet or any exterior application.

The 6mil overlaminate is a clear, polished vinyl film with a slight texture that provides both a protective overlay and slip-resistance. Classified under UL 410 for floor graphics applications, the overlaminate can withstand most common floor cleaning chemicals and methods.

Under normal exposure conditions, our Floor Graphics can be removed within six months of application.

Bleed: ensure that you have 0.5" on all sides of your artwork for a 1" total.

Adhesive Vinyl - High Tack (4mil)

These stickers can be creatively applied to any smooth, clean surface, and can be used both indoors and outdoors. Our High Tack adhesive vinyl are printed on the front of white 4mil vinyl with permanent adhesive backing, attached to an unscored release liner. They are very durable and are not meant to be removed after application. If removal is attempted, they may peel off unevenly leaving an unwanted result. We do not recommend you adhere this product to any item you will want to remove it from at a later time.

Bleed: Ensure you have .5" on all sides of your artwork; do not add crops.

Aluminum Dye Sublimation (.045in)

Turn great composition into greater sales with high quality Aluminum Dye Sub Panels. Printed on 0.045" white gloss panels using dye-sublimation, these aluminum metal prints enhance photo vibrancy for an eye-catching impact. Aluminum Dye Sub Panels are available in a variety of sizes with an optional stand-off accessory sold separately.

Thickness: 3mm (1/8")

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Aluminum Floor Graphics

Aluminum Floor Graphic is a rugged 20mil aluminum foil material and is designed to naturally conform to the texture of rough or smooth surfaces. The high-friction / slip-resistant surface improves the stability of pedestrian traffic in the area it is applied to. It's designed to withstand harsh weather conditions in both hot and cold weather conditions. It is Printed directly on the material using UV cured inks and the material is rated for outdoor use, this material would last long outdoors. Harsh conditions and /or extreme traffic may wear down the slip resistance and require the graphics to the replaced earlier for safety precautions. Indoor applications and locations with lighter pedestrian traffic can exceed life expectancy. This material surpasses anti-slip safety standards, both when wet or dry.

Bleed: ensure you have 0.5" on all sides of your artwork, do not add crops.

Backlit Posters (9MIL)

Backlit Posters are a 9mil semi-rigid material with a glossy topcoat. They allow customers to create messaging that lights up and stands out with vivid backlit graphics and superior light diffusion. Great for light box applications, this product is commonly used for Exhibition Panels, POP Displays, Movie Theater Posters, Bus Stop / Transportation Signage and more. Backlit Posters can be used outdoors as long as they are placed inside a lightbox that provides UV protectant sheets such as styrene or acrylic.

Bleed: ensure that you have 0.25" on all sides of your artwork for a 0.5" total.

Banners - Backdrop, Telescopic Step and Repeat Banner Stand

Display brand messaging, event backdrops, trade show signage and more in a flash with Telescopic Backdrop Banner Stands! Portable and easy to set up, these durable backdrop stands are ideal for use both indoors and out. They can be used for anything ranging from AD Design Billboards, Building Wraps, Trade Show Signage, Film Festival Backdrops and more. This product comes with telescopic poles that are adjustable from 5-10 feet horizontally, and 3.5-8 feet vertically.

Banners - Fabric

Canvas Banners
Our lightweight Canvas Banners are printed on high quality 17mil canvas using vibrant CMYK colors. Gallery wrap capable, this product is perfect for both mounting and framing, and can be easily rolled into a square tube for safe shipping. Available options include pole pockets, grommets, and sewn hems. Option for white or black thread hemming is available.

Bleed: no bleed, no crops – make your artwork exactly the size you are ordering. We suggest you keep any important text / artwork 2 inches inward from the edge of your artwork as to avoid any elements being cut off / hemmed over.

Polyester Banners
Our 9oz Premium Polyester banners are printed on superior quality dye sublimation equipment for the longest lasting color of any type of printing available for fabric. These banners are ideal for trade shows, soft signage, retail and interior decoration applications. They are lightweight and wrinkle-resistant, and can be folded for shipping. Available options include pole pockets, grommets, and sewn hems. Option for white or black thread hemming is available.

Suggested uses: Wall decor, P.O.P. displays and more.

Bleed: ensure that you have 0.5" on all sides of your artwork for a 1" total.

Banners - Retractable Banner Stand, Aluminum

Aluminum Retractable Banner Stands are available with our 10mil Premium Vinyl Indoor Banners. Great for POP displays that quickly and conveniently showcase your products and services. The retractable banner stands are conveniently packed in a small pouch and sets up in a few easy steps. The banner size is 33" x 80". We require a bleed for this banner stand product – 33" x 80" should be 34" x 81" – this product does not require grommets. We suggest that you use our template available in our Grand4mat templates section, to ensure you are within the safe zone.

Bleed: 0.5" bleed on all sides, no crops – make your artwork exactly 34" x 81" to be cut down to 33" x 80".


Retractable Banner Stand Bag


Retractable Banner Stand Top Support's Side Caps



Retractable Banner Stand Top Bar Holder

Banner stand parts are available. Send us a message with parts needed for pricing information.

Banners - Retractable Banner Stand, Deluxe

Deluxe Banner Stands are a more stylish alternative to our normal retractable stands. A bigger, heavier base with chrome accents make it stand out. Available with 10 mil indoor vinyl and your choice of either Single-Sided or Double-Sided retractable hardware. Collapsible and portable, each banner stand comes with a convenient carrying case. Available with Single-Sided or Double-Sided retractable hardware.

Bleed: 0.5" bleed on all sides, no crops – make your artwork exactly 34" x 81" to be cut down to 33" x 80"

Banners - Retractable Banner Stand, Double Sided

Double-Sided Deluxe Retractable Banner Stands are a great way to display two full color images back-to-back while being held with a sturdy open faced base. 10mil indoor vinyl is used to print two 4/0 banners and held together by a silver pole and an aluminum base. The retractable banner is collapsible, portable and comes with a convenient carrying case for safe storage.

Thickness: 10mil
Bleed: Ensure you have .5” on all sides of your artwork. Do not add crop marks.
Resolution:150 dpi to 300 dpi in Actual size

Banners - Banner Stand. Economy X Style Collapsible

Economy “X-Style" Collapsible Banner Stands are versatile and easy to setup. They are available with 13 oz scrim vinyl outdoor, 10 mil premium vinyl indoor banners or 9oz premium polyester fabric banner and arrive in a slim nylon bag. The banner size is 24" x 60". We require a bleed for this banner stand product – 24" x 60" should be 25" x 61".

Purpose: The 10mil Premium Vinyl Indoor Banners are near photo quality and are ideal for trade shows and POP displays. The 13oz Scrim Vinyl Outdoor Banners are more durable and waterproof and are great for POP displays as well. ​The ​9oz Premium Polyester banners are printed on superior quality dye sublimation equipment for the longest lasting color of any type of printing available for fabric. Stands can be set up in seconds and the banners have grommets in each corner.

Bleed: 0.5" bleed on all sides, no crops – make your artwork exactly 25" x 61" to be cut down to 24" x 60", with grommets in the corners.

Banners - Tabletop Banners

Maximum impact with minimal effort! Instantly promote brands and more with Tabletop Retractable Banner Displays with 10mil Premium Indoor Vinyl Banners, perfect for customers on the go! Available in a variety of tabletop-friendly sizes, this product is ideal for pop up displays at trade shows, university orientations, and indoor events of all kinds.

Tabletop Retractable Banner Stand With 8.25" X 12" 10mil Premium Vinyl Indoor Banner


Tabletop Retractable Banner Stand With 11" X 17" 10mil Premium Vinyl Indoor Banner


Tabletop Retractable Banner Stand With 15.75" X 32" 10mil Premium Vinyl Indoor Banner

Banners - Indoor Blockout Vinyl (15oz)

Our Blockout Vinyl is perfect for situations where you need the highest quality banner. Its smooth surface provides for high level of print detail so it can be viewed up close. Blockout Vinyl is opaque so it won’t let the sun through or be transparent. It’s heavier and more durable than our 13oz Outdoor Banner plus it’s low curl so even if it’s stored in a tube, it will stay smooth when rolled out. This material is typically used for banners, flags, signage, trade shows, or other events. Blackout Vinyl is perfect for hanging banners or signs where banner opacity is needed.

Bleed: No bleed or crops needed. Make your artwork exactly the size you are ordering. Make sure you allow for a 2" safety away from the cut edge.

Bumper Stickers (4mil)

Purpose: Not just for car bumpers anymore, Bumper Stickers are a great way to advertise or communicate your message. These stickers can be creatively applied to any smooth, clean surface, and can be used both indoors and outdoors. Our Bumper Stickers are printed on the front of white vinyl with permanent adhesive backing, attached to an unscored release liner. They are very durable and are not meant to be removed after application. If removal is attempted, they may peel off unevenly leaving an unwanted result. We do not recommend you adhere this product to any item you will want to remove it from at a later time.

Bumper Stickers can also be ordered with Gloss UV lamination for longer-lasting outdoor durabilitiy

Bleed: Ensure you have .5" on all sides of your artwork; do not add crops.

Car Magnet & Magnetic Signs (30mil)

Glossy 30 mil heavy duty magnets with a variety of uses. Best suited for car door signage. It is highly recommended testing a sample of our car door magnet on the specific vehicle you will be using the car door magnets with, as some cars have aluminum doors and magnets will not stick.

These magnets can also serve as temporary signage for construction sites or other quickly changing work environments. Printed with the same UV ink technology as our outdoor banners and coroplast yard signs for long lasting outdoor use. Not intended for small text size or borders.

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Event Tents

Event Tents are the perfect large-scale marketing medium to get noticed at festivals, conventions, trade shows and more. They are printed using a superior quality dye sublimation process. They include 4 fabric panels that can feature up to 4 different designs (one for each side). Each panel is sewn together and set up on a 10’ x 10’ aluminum pop-up canopy tent.

Fabric Tube Displays

Fabric Tube Displays feature high quality graphics printed individually using dye sublimation on 9oz Premium Polyester fabric. They are sewn together to create a double sided display that cannot be missed. Connect and fasten the stand’s poles together by pushing down on the locking mechanism. Once the poles are connected and the locking mechanism pops out, the poles are secure. Screw the ends of the poles into the stand’s base to ensure stability. Slip the fabric over the frame to complete the display. Fabric Tube Displays come equipped with a portable carrying case to store the stand’s parts and make travel and setup a breeze.

Flags

Flags are printed on lightweight 3oz Polyester, using superior quality sublimation equipment, for the longest lasting color of any type of printing available for fabric. They can be easily seen from a long distance and are a great way to achieve high visibility.

Flags can also be stored and assembled with ease, and come with your choice of either indoor or outdoor installation accessories. For indoor installation choose the X-Stand/Cross base, or choose the Ground-Stake/Spike base for outdoor installation.

Mounted Canvas (17mil)

17mil Mounted Canvas
Our Mounted Canvas is printed on high quality 17mil canvas and printed in vibrant CMYK. The canvas print is gallery wrapped on 3/4" thick frames for all sizes. We will ship no more than one per box to avoid damage during shipping.

Bleed: The bleed requirement is 2 inches per side.

Posters

(8mil photo gloss) 59" x 120" + 8mil thickness.

Purpose: This material is a Pigment / Dye / QuickDry – Photo Quality Glossy material. Somewhat delicate, not scuff resistant or waterproof.

(12pt C2S Board) 59" x 120" + 12pt thickness.

Purpose: This material consists of two 6pt coated sheets laminated together, with a black adhesive middle layer, for a completely opaque product with a final caliper of 12pt.

Bleed: ensure that you have 0.5" on all sides of your artwork for a 1" total.

Sidewalk Signs - A-Frame Stand

A-Frame with Coroplast: Simplicity in advertising, streetside! These easy to assemble metal sidewalk A-Frames hold 24" x 18" Coroplast Signs which hang conveniently from the top of the frame using the included clips. Create additional impact to your message with 24" x 6" 4mm White Coroplast Rider Signs. These signs can be purchased separately in the Signs category and secure to the top of the A-Frame with minimal effort using the attached metal clamp.

Sidewalk Signs - Signicade® Deluxe

Our Signicade® Deluxe is equipped with a patented Quick-Change™ feature allowing signs to easily slide in and out, and also features Stay Tabs™ which ensure signs stay securely in place. Each stand comes with two 24"W x 36"H 4mm Coroplast Signs. The Signicade® Deluxe Sidewalk Signs are made out of durable plastic so they are perfect for displaying your signage outdoors. You can also fill the stand with sand to add even more stability. Ideal for storefront, parking, real estate, and election signs.

Sidewalk Signs - Signicade® MDX

Signicade® MDX is a medium sized version of our Deluxe Sidewalk Sign. It is paired with 18"W x 24"H 4mm Coroplast. The Quick-Change™ feature allows your signs to easily slide in and out, while the Stay Tabs™ ensure signs stay securely in place. The Signicade® MDX Sidewalk Signs are made out of durable plastic so they are perfect for displaying your signage outdoors. You can also fill the stand with sand to add even more stability. The Signicade® MDX is available in white. Ideal for yard, parking, real estate, and election signs.

Sidewalk Signs - Quik Sign®

Quik Sign® frames hold two 24"W x 18"H signs and are available with 4mm Coroplast. They are equipped with the Quick-Change™ feature for easy installation. The frame is made of durable plastic making it suitable for outdoors use. Quik Sign® frames can also be paired with 24"W Rider Signs making them an ideal choice for real estate signage.

Signs - Acrylic (1/4)

Acrylic boasts a variety of high-performance properties, among the most important being its optical clarity, low UV sensitivity, and overall weather resistance. Acrylic offers clear, glass-like brilliance and translucence, but is much lighter and much more durable than glass. Acrylic is easy to form, with high impact resistance, excellent transparency, and superior weather-ability.

Thickness: 1/4"

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Signs - Aluminum Heavy Duty (.080in)

Aluminum Heavy Duty is printed on a sturdy, rust-proof 0.08" aluminum for maximum outdoor durability. Available in a variety of sizes with round corners, straight corners or contour cutting. Meet any mounting requirements with optional 3/8" drill holes or standoff hardware—available in a range of placement positions for greater versatility. Most commonly used outdoors, although functional indoors as well. Common uses include: parking signs, traffic signs, factory and warehouse notifications, directional signage and more.

Thickness: .080"

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Signs - Aluminum Sandwich Boards (3mm)

Aluminum Sandwich Boards are printed with UV inks and comprised of two .012" aluminum sheets with a polyethylene core, resulting in a total thickness of 1/8"(3mm). They are lightweight and come in two pre-painted colors: White & Brushed Silver. Drill hole options are available for quick and easy attachment to posts, fences, walls and a variety of surfaces. Aluminum Sandwich Boards are suitable for both indoor and outdoor use. Common uses include: real estate signage, customer/handicap notices, directional signs and much more.

Thickness: 3mm (1/8")

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Signs - Coroplast (4mm)

4mm thickness.

Purpose: Typically used for Yard or Parking signs (e.g. Real Estate, Election, Reserved For, etc.) Depending on it's use – material will have to be oriented appropriately to ensure the flutes are vertical, in the case of utilizing an H-stake with the sign. H-stake is best used on a soft ground environment (dirt/soil/grass, etc.) This product once printed, may show a linear effect due to its' corrugated flute structure. Ink is UV Cured (dried).

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Signs - Coroplast (10mm)

10mm thickness.

Purpose: Typically used for Yard or Parking signs (e.g. Real Estate, Election, Reserved, etc.). 10mm means this sign is 6mm thicker than our standard 4mm Coroplast Sign, resulting in a durability that makes this product ideal for use in areas that are prone to harsh weather conditions. At regular temperatures, oils, solvents and water have no effect on Coroplast which also lends nicely to the endurance of the sign.

Please be aware that the corrugated flute structure results in a very subtle linear effect (faint lines) on the product's surface.

Bleed: ensure that you have 0.5" on all sides of your artwork. Do not add crops.

Heavy-duty large steel H-stakes available as an option on this product. They are black in color, measure 8-1/2" wide by 36" tall, and are constructed of sturdy 5/16" steel." If using H-Stakes, make sure to place your Coroplast order with vertical flutes. H-stakes are best used on soft ground such as dirt, soil, grass, etc.

Signs - Foam Core Board (3/16)

3/16" thickness.

Purpose: Best for 1 time use – it's a delicate material – but if taken care of – can last longer, but does tend to wilt / bend Multi-Use material – depending on it's need or use – typical for placing on easels for presentations, etc. Not waterproof.

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Signs - Gator Board

Our 3/16" Gator Board Signs are printed with UV inks. They're stronger and more durable than foam core and just as lightweight. Gator Board Signs are suitable for both interior and exterior usage. Some common uses are: exhibits, POP displays, temporary retail signage, presentations, trade show signage, restaurant signage or menus, and much more.

Bleed: Ensure you have 0.5" bleed on all sides of your artwork. Please do not add crops.

Signs - PVC (3mm)

Our PVC Material is a smooth, bright white rigid plastic that is lightweight, yet very durable and weather resistant. They are great for both indoor and outdoor use, and have a low-glare, matte appearance. The print quality is also high so not only can it be used for applications that can be viewed from a distance, it also looks great up close.

Thickness: 3mm (1/8")

Bleed: ensure you have .5" on all sides of your artwork, do not add crops.

Signs - Styrene (0.015in)

Styrene Signs are printed on a 0.015" matte white substrate. This semi-rigid material is suitable for both indoor and temporary outdoor signage. It's flexiblility make it a great choice for curved displays and also allows it to be rolled for storage or shipping. Some common uses for Styrene include POP signage, informational and directional signage, store display inserts, tradeshow graphics and much more.

Thickness: 0.015"

Bleed: Ensure you have .5” on all sides of your artwork. Do not add crop marks.

Table Covers, Runners, & Throws

Our Table Covers category includes both Table Runners and Table Throws. Both are printed on superior quality dye sublimation equipment for the longest lasting color of any type of printing available for fabric. These vibrant, premium 9oz polyester Table Covers can be fully customized on the entire surface and add a finished professional look to any table display, trade show booth, or special event. They are 100% polyester, wrinkle resistant and machine washable.

Bleed: ensure that you have 0.5" on all sides of your artwork for a 1" total. Keep any artwork 1" from the edge to avoid any elements being cut off or hemmed over. Do not add crop marks.

Wall Graphics (8mil)

8mil Wall Graphic
Our 8mil Wall Graphic is made of a low-tack adhesive vinyl. Unlike a regular sticker – it will not leave any adhesive residue behind when removed. Wall Graphics are perfectly suited for smooth, non-textured surfaces such as walls, desks and glass. This material can be removed and re-applied many times. Your Wall Graphics will have one printed surface with a paper backing. For this product you will be able to create custom cut-out shapes.

Bleed: no bleed, no crops – make your artwork exactly the size you are ordering.

Window Graphic (8mil Opaque)

WINDOW GRAPHIC (8mil Opaque)
8mil Opaque Window Graphics alert customers of promotions happening as they enter and exit establishments. Printed with UV inks on an 8mil opaque film and a 1mil Clear adhesive film is applied for mounting. 8mil Opaque Window Graphics offer excellent blockout of the reverse graphics which allows for two different images to print back-to-back on a single sheet. Available as single-sided or double-sided prints.

Thickness: 8mil

Bleed: Ensure you have .5" on all sides of your artwork. Do not add crop marks.

Window Cling

Window Clings are printed at near photo quality on glossy material suitable for indoor or outdoor use. Ideal for POP signage on glass or other very smooth, clean surfaces. Window Clings should be applied on a surface that is as close to room temperature as possible. Excessive heat or cold will not allow the product to cling to the surface. The product is shipped rolled for most sizes unless ordering larger quantities.

White Window Clings are 7mil thick with a paper backer that will be peeled off prior to application. Material will only cling on the back side of the print.

Clear Window Clings are 8mil thick with a paper backer that will be peeled off prior to application. Material will only cling on the front side of the print. White ink is available as an overprint option for added opacity and vibrant color (see File Setup section below for instructions).

Bleed: ensure you have .25" on all sides of your artwork, do not add crops.

If your Clear Window Cling is intended to be viewed from the outside of a window, please select “Mounted From Inside” when building the product. Also, the artwork should be reversed prior to submission. See images below.

Window Vinyl - See Through, Perforated (6mil)

A 6mil white flexible vinyl front with a clear removable acrylic adhesive back. An optional 2mil optically clear laminate is available for protection against UV radiation, moisture, and abrasion. This perforated window film is designed for production of see through graphics for windows. Open area is approximately 30% with a hole size of .060 inches (1.5 mm). Recommended for use on flat vehicle windows or retail store windows. In use this product is applied to the exterior glass surface, which must be clean to assure adequate product bond. Do not use solvent or ammonia-based glass cleaners for cleaning. The user of this product is responsible for complying with any applicable vehicle code regulations.

Bleed: ensure you have 0.5" on all sides of your artwork for a 1" total.

Variable Data FAQ

How do I set up Envelopes with Variable Addressing?

What font, size, and colors will be used for the Variable Addressing portion?

The Variable Addressing portion has a default font of 12pt Arial, black only.

note: if your csv data file contains extremely long names or addresses, the font will automatically be resized to fit the addressing area, but will be no smaller than 9pt type.

Please see the example below:

What types of envelopes are available with Variable Addressing?

We offer several envelope size options printed on 70lb White Premium Uncoated Text or 70lb Natural White.

Can you inkjet print on Envelopes with Variable Addressing?

We cannot guarantee the quality of inkjet printing on Envelopes with Variable Addressing, so it is not recommended.

What types of files can I upload for Envelopes with Variable Addressing?

Artwork file formats: We recommend pdf. You may also send the following types: jpg, jpeg, tif, tiff, eps, and png.

Data file formats: We accept csv (comma delimited) format only.

On the csv file, the header columns should be labeled exactly as follows:

  • column A: FULL NAME
  • column B: COMPANY
  • column C: ADDRESS
  • column D: SUITE/APT
  • column E: CITY STATE ZIP CODE

Here's a sample of what the Mailing List Excel sheet should look like:

Will you modify my CSV data file to correct any errors or typos?

No. We do not proofread nor flag or correct errors. It is your responsibility to double-check and ensure the validity of your data. Invalid addresses, typos, misspellings, inaccurate zip codes, etc. are not our responsibility.

What if my CSV data file has less records than the run size I ordered? If I order a run size of 500, but my data file has only 450 addresses, will I get the additional 50 envelopes printed with my artwork?

We will print the artwork you provided for the full run size ordered. Variable addresses will be printed for each record in your CSV data file. The entire job, with addressed and non-addressed envelopes will be carton packed and delivered via the chosen delivery method (UPS Shipping, Free Local Delivery, or Pick-up).

What if my CSV data file has more records than the run size I ordered?

If your data file contains more records than the run size you ordered, you will be notified and asked to either upload a revised CSV data file with less records or you will be asked to cancel the order and place a order for the next available run size higher than the number of records.

How do I set up Event Tickets with Variable Numbering?

Will I be able to see a sample or proof of the numbering on my artwork before my order is printed?

Yes. We will email a PDF Proof to the email address on your account. The PDF proof will show an example of one event ticket on your artwork. Reply to the email with your approval by mentioning 'Okay to Print As Is' or request a FTP code to upload revised files. Revised files will be processed and a new proof will be sent for your approval.

What font, size and colors will be used for the Variable Addressing portion?

The default font for the Variable Numbering portion is 14pt Calibri, black ink only. Black ink for the numbering should be taken into consideration when designing your artwork file. If your background images are dark, you may need to KO (knock out) the background image in the numbering areas, so that the numbers are visible.

Note: The CSV data file may contain up to 5 digits or characters for each record.

What types of files can I upload for Event Tickets with Variable Numbering?

Artwork file formats: We recommend pdf. You may also send the following types: jpg, jpeg, tif, tiff, eps, and png.

Data file format: We accept CSV (comma delimited) format only.

To download a CSV Data File sample click here.

Note: The CSV data file may contain up to 5 digits or characters for each record.

How do I indicate what areas of the ticket I want numbered and how do I set up my CSV Data File?

Choose from the 9 numbered areas shown in the example below. You may choose as few or as many areas as you like. Indicate which areas you would like to utilize by naming the Column Headers on your CSV Data File with the corresponding Area Name.

To download a CSV Data File template click here.

Note: The CSV data file may contain up to 5 digits or characters for each record. See example below:

Will you modify my CSV Data File to correct any errors or typos?

No, We do not proofread, flag, or correct errors. It is your responsibility to double-check and ensure the accuracy of your data.

What if my CSV Data File has less records than the run size I ordered?

We will print the full run size ordered. Variable Numbering will be printed for each record in your CSV data file. The entire order with numbered and non-numbered tickets will be carton packed and delivered via the chosen delivery method (UPS Shipping, Free Local Delivery, or Pick-up).

How do I prepare a CSV data file with leading zeros, for example I want my starting number to 00001?

In order to preserve leading zeroes on your Variable Number CSV file (e.g. 001, 0001) please Format the Cells as Text before creating your numbered list.

To include leading zeros: Right-click (or control click) on the first few cells, then Choose Format Cells > Text or Plain Text. Once your cells are formatted, proceed with creating your numbered list. You should be able to see your numbering correctly before saving your document.

Note: If you close and reopen your document or look at a preview of the document, it will appear that the CSV has reverted and your leading zeroes were deleted. However, be assured that is not the case. As long as you were able to see the leading zeros at the time you saved the document, your CSV has the leading zeros. It is safe to upload your CSV and your leading zeroes will be preserved.

How do I set up NCR Forms and NCR Forms with Variable Numbering?

What are NCR Forms?

NCR Forms are the modern alternative to carbon paper and are an efficient way to provide multicolored copies of a single document with handwritten or typed information. Use them as order forms, packing lists, invoices, receipts, and more.

They're available in 2 Part (White, Canary) and 3 Part (White, Canary, Pink) collated sets that are glued on the short edge. NCR Forms are printed on 20LB stock on high tech digital equipment.

Do the NCR form come collated? Are they glued in sets?

Yes, NCR forms come collated in 2 Part or 3 Part sets. They come in 2 Part (White, Canary) and 3 Part (White, Canary, Pink) forms and are glued on the short edge.

Can you imprint on NCR forms using standard desktop printers?

Our NCR forms can be imprinted on variety of equipment, but we recommend you test your specific application.

Are NCR Forms printed in full color on each sheet or is the print black ink only?

NCR Forms are available with full color (CMYK) print on each sheet or as one color, 1/0 (K). We only accept one artwork file which will be printed on all parts of the NCR Form.

The 1/0 means black ink only. Files not submitted as grayscale will be converted to grayscale and the conversion might result in print issues.

What are NCR forms used for?

NCR Forms are commonly used for order forms, packing lists, invoices, applications and receipts. They are particularly useful when information must be written by hand.

What are the file requirements for NCR Forms? Can I have full bleed?

  • Full bleed is not available on NCR Forms
  • At least 0.25" of space on the glued edge (short edge) should be free of ink
  • Full color and solid colored backgrounds are not recommended, as it may effect your ability to read the text and write on the form
  • Light ink coverage is highly recommended

Will I be able to see a sample or proof of the numbering on my artwork before my order is printed?

Yes. We will email a PDF Proof to the email address on your trade account. The PDF proof will show an example of one NCR Form with numbering. Reply to the email with your approval by mentioning 'Okay to Print As Is' or request a FTP code to upload revised files. Revised files will be processed and a new proof will be sent for your approval.

What font, size and color will be used for the Variable Numbering portion?

The default font for the Variable Numbering portion is 14pt Calibri, black ink only. Black ink for the numbering should be taken into consideration when designing your artwork file. If your background images are dark, you may need to KO (knock out) the background image in the numbering areas, so that the numbers are visible.

Note: The CSV data file may contain up to 5 digits or characters for each record.

What types of files can I upload for NCR Forms with Variable Numbering?

Artwork file formats: We recommend pdf. You may also send the following types: jpg, jpeg, tif, tiff, eps, and png.

Data file format: We accept csv (comma delimited) format only.

To download a CSV Data File sample click here.

Note: The CSV data file may contain up to 5 digits or characters for each record.

How do I indicate what areas of the ticket I want numbered and how do I set up my CSV Data File?

Choose from the 4 numbered areas shown in the example below. You may choose as few or as many areas as you like. Indicate which areas you would like to utilize by naming the Column Headers on your CSV Data File with the corresponding Area Name.

To download a CSV Data File sample click here.

Note: The CSV data file may contain up to 5 digits or characters for each record. See example below.

Will you modify my CSV Data File to correct any errors or typos?

No, we do not proofread, flag, or correct errors. It is your responsibility to double-check and ensure the accuracy of your data.

What if my CSV Data File has less records than the run size I ordered?

We will print the artwork based on your data file. For example, if your run size is 500 and your data file has 450 records, we will only print 450 NCR Forms with Variable Numbering.

What if my CSV Data File has more records than the run size I ordered?

We will print the full run size ordered. If your CSV Data File contains more records than the run size ordered, we will not print those additional records.

How do I prepare a CSV data file with leading zeros, for example I want my starting number to 00001?

In order to preserve leading zeroes on your Variable Number CSV file (e.g. 001, 0001) please Format the Cells as Text before creating your numbered list.

To include leading zeros: Right-click (or control click) on the first few cells, then Choose Format Cells > Text or Plain Text. Once your cells are formatted, proceed with creating your numbered list. You should be able to see your numbering correctly before saving your document.

Note: If you close and reopen your document or look at a preview of the document, it will appear that the CSV has reverted and your leading zeroes were deleted. However, be assured that is not the case. As long as you were able to see the leading zeros at the time you saved the document, your CSV has the leading zeros. It is safe to upload your CSV and your leading zeroes will be preserved.

What is a Wrap around cover?

A wrap around cover is a protective cover that is attached to the top back of the NCR form which then wraps around it, coming back up and all the way to the top in the front.

What is the purpose of a wrap around cover?

A wrap around cover is inserted under the first set to protect the copies underneath and prevent unwanted transfer.

Will I be able to print on the NCR wrap around cover?

No, we do not offer printing on the wrap around cover.

What is the maximum number of NCR sheets that can be padded for wrap around cover?

The 2 part forms will come as books of 50 quantity.

The 3 part forms will come as books of 35 quantity.

How much space do I need on top to allow for the wrap-around cover area?

You would need 0.75" on top. Anything within this area will be covered. Use our template to make sure everything prints the way you want.

CFL Print

CFL Print is a print shop in Tampa, Florida that offers printing services that include banners, flyers, business cards, posters, postcards, direct mail, signs, and other marketing materials to maximize your brand's exposure.