Terms Of Service

Last Updated: November 26th, 2021

Critical Color Reproduction Information

CFL Print utilizes a process of printing referred to as “Gang-Run Printing" which provides affordable four-color printing. “Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers. Because of variances in cardstock, equipment, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color" [generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. CFL Print accepts no responsibility for color variations between submitted files and the final printed piece achieved from utilizing the gang-run process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order, you agree to all of our terms of service, policies, and conditions.

Quotes & Estimates

Pricing listed on CFL Print's website or other official digital assets are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Payment Terms

All orders are prepaid. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification but can take up to 45 days depending on our current workload. Payment accounts on net terms that are not received by agreed upon date will be assessed a 21% late payment charge.

Orders

CFL Print reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). CFL Print also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. CFL Print is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to CFL Print for printing and/or publication.

Proofing & Order Approval

CFL Print has no obligation to proof or otherwise review the content or layout of your order. Even if a customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that we will review any other order you place. Orders are printed in their “as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. CFL Print DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. CFL Print does not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc. CFL Print does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc). If a proof is requested, then your job will not be processed or deemed production-ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

Have a question about file preparations, print terms, or setup? CFL Print has put together a glossary of important printing and graphic design terms, templates, print specifications, and an FAQ page to help assist our customers.

Specials

In order to receive any discount associated with CFL Print's “Specials", you must input the appropriate promotion code when placing your order. If you do not input the appropriate promotion code at the time of order, you WILL NOT receive a discount. Discounts will not be applied retroactively after the order has been placed.

Cancellations

Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders canceled after the business day order was placed.

Refund Policy

Under no circumstances will CFL Print issue a refund. We only issue store credit.

Chargeback Policy

ALL credit card issues and/or disputes on products or services purchased by your credit card authorization from CFL Print, Online Printing Portal, and Printing Services Plus, LLC shall be dealt with between the customer and CFL Print, Online Printing Portal, or Printing Services Plus, LLC. By agreeing to these terms and conditions the customer agrees to never charge back a purchase for any reason.

Store Credit

Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.

Accuracy

Quotes are based on the accuracy of the specifications provided. CFL Print can re issue a quote at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with CFL Print are to the client's knowledge correct. There are no conditions or agreements relating to the order which are not written or accompanying said order.

Liability

CFL Print liability shall be limited to the stated selling price to the customer of any defective goods. We shall in no event include special, consequential, incidental, indirect, or similar damages, including without limitation, or lost profits. CFL Print warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. It is expressedly agreed that this warranty is in lieu of all warranties for particular use and merchantability. CFL Print makes no other warranty and no actions or words of the site, its officers, employees or agents shall constitute a warranty.

Governing Law and Arbitration

Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Hillsborough County, Florida and shall be subject to the substantive law of the State of Florida. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.

Indemnification

The customer represents that it has the legal right to produce all printed materials ordered from CFL Print. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim") is made or commenced against CFL Print based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by CFL Print ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold CFL Print harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending CFL Print against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing CFL Print for any legal fees and expenses it reasonably incurs in responding.

Electronic Images

It is the client's responsibility to maintain a copy of the original computer files, artwork, and transparencies. CFL Print is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until CFL Print can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. CFL Print does not archive artwork for longer than it takes to produce the final product.

Edits/Corrections

Alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rates.

Hardcopy Proofs

Whenever ordered by the customer, CFL Print will submit color proofs for the customer's review and approval. Shipping charges may be assessed when sending a proof via mail, courier or any means other then pickup. To request a proof you must order it through the website shopping cart system when placing your print order. Proofs must be returned to CFL Print marked “O.K." or “Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. CFL Print will not be responsible for undetected production errors if: Proofs are waived by the client; The work is printed per the client's written OK. All requests for changes of any kind must be made in writing to avoid mistakes.

Color Proofing

Because of the differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color" variation between color proofs and the completed job (as determined by generally accepted trade technical methods) are to be expected. When such a variation occurs, it will be considered acceptable performance.

Local Delivery & Shipping

Charges for delivery are not included in quotes unless specified. CFL Print is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. Orders that have delivery or shipping selected will be shipped immediately upon completion. Shipping carriers visit our Tampa print shop Mon-Fri (4pm-6pm) and pickup completed orders, exceptions are holidays or if the office is closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport.

Claims

Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, CFL Print and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that CFL Print's performance has fully satisfied all terms of service, conditions, and specifications. Any disputes on products or services purchased by your credit card authorization from CFL Print shall be dealt with between the customer and CFL Print per our chargeback policy.

Right To Subcontract

CFL Print has the right to assign any portion of the work required to another vendor.

Workmanship Guarantee

We guarantee all orders to be within “gang run" specs and to be free of defects in workmanship. If any order does not match by generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.

Important Information

Print turnaround is based from when production begins.

When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4×4 flyer you would select “CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4×4.

The final piece MAY be up to an 1/8th inch smaller or larger than actual order size unless exact size is selected.

The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.

The final piece MAY be cut slightly uneven, 0 to 10-degree shifts are considered acceptable.

When reordering, colors MAY be slightly different then original order. (unless a proof is purchased and color matching is purchased for an additional fee).

If files are submitted and do not meet our bleed specifications, CFL Print reserves the right to add a border to the artwork.

If files are submitted in RGB mode, you are authorizing CFL Print to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).

If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank, unless otherwise stated.

We will NOT accept files that are emailed. All orders MUST be placed through the website.

Reprints

If for any reason we have to reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.

Turnaround Estimate

Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 23., sub category a. for more information on when printing occurs.

Print turnaround times displayed on the price calculator page are only estimates. At CFL Print's discretion, if a job does ship by the estimated turnaround, CFL Print may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of CFL Print. Reseller accounts do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors, and “acts of god".

Privacy Policy

To view our privacy policy and procedures, please visit the privacy policy page.

Samples

CFL Print may use your product for samples or advertising purposes.

Billing

Our name will appear as “Online Printing Portal or Printing Services Plus, LLC" on your credit card statement.

Billing Penalties

There will be a charge for all returned checks.

Inkjet Proofs

Inkjet and laser prints are known to look substantially different than offset printing. CFL Print offers quick turnaround and low prices by printing to a “pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is from varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

Terms And Conditions Revisions

CFL Print may change, modify, add, or remove portions of these terms and conditions at any time. Any changes will become effective immediately upon being posted unless we state otherwise. Contact us for more information on our Tampa printers policies and procedures.

CFL Print

CFL Print is a print shop in Tampa, Florida that offers printing services that include banners, flyers, business cards, posters, postcards, direct mail, signs, and other marketing materials to maximize your brand's exposure.

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